Wireless Support Specialist

6 days ago


Appleton, Wisconsin, United States Nsight Telservices Full time
Job Summary:

The Customer Experience Specialist is responsible for delivering exceptional customer service and technical support to enhance the mobile experience of our customers. This includes setting up devices, troubleshooting technical issues, and providing ongoing support. The ideal candidate will have at least three years of customer service experience, preferably in a face-to-face environment, and be familiar with wireless phone use and basic computer knowledge.

Key Responsibilities:
  • Welcome customers into retail stores warmly and positively, creating exceptional first impressions.
  • Provide comprehensive guidance and assistance to customers on device usage and functionalities.
  • Listen attentively to customer needs and provide Level 1 troubleshooting for device and service issues.
  • Assist customers with data transfers, insurance claims, loaner devices, voicemail setup, and provisioning of handsets.
  • Maintain knowledge of all product offerings and services, serving as the resident expert for Nsight Telservices.
  • Perform other duties as assigned.
Requirements:
  • High school education or equivalent is required, with at least three years of customer service experience, preferably in a face-to-face environment.
  • Proficiency in using wireless phones and basic computer knowledge is essential.
  • Strong interpersonal skills, including good verbal communication and the ability to work effectively in a team.
  • Ability to handle multiple tasks simultaneously, work at a fast pace, and demonstrate attention to detail and organizational skills.
About Nsight Telservices:

Nsight Telservices is a leading provider of wireless and fiber solutions, expert tower construction and maintenance, and customer-centric services. We are committed to delivering exceptional customer experiences, community involvement, and eco-friendly practices. If you are passionate about making a difference and want to be part of an innovative telecom environment, we encourage you to apply.

Equal Opportunity Employer:

Nsight Telservices is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.



  • Appleton, Wisconsin, United States U.S. Cellular Full time

    About the Role:As a Retail Wireless Sales Consultant at U.S. Cellular, you will be the face of our company, providing exceptional customer service and sales expertise to our customers. You will be empowered to make a real difference in people's lives by connecting them to the latest wireless technology and solutions.Key Responsibilities:Provide personalized...


  • Appleton, Wisconsin, United States SEEK Careers Staffing Full time

    Client Support SpecialistSEEK Careers Staffing is looking for a dedicated Client Support Specialist to enhance our customer service team. This role is pivotal in ensuring a seamless experience for our clients and offers a pathway for professional development along with competitive compensation.Position Overview:Job Title: Client Support SpecialistEmployment...


  • Appleton, Wisconsin, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Support Specialist to join our team at TEKsystems. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and administrative support to our healthcare team.Key Responsibilities:Room patients and prepare them for medical proceduresClean and...


  • Appleton, Wisconsin, United States Professional Services Group Full time

    Position OverviewBecome a Community Support Specialist with a $1,000 Sign-On BonusAre you dedicated to empowering individuals and families to reach their fullest potential? Do you aspire to create a meaningful impact within your community? The Professional Services Group is seeking skilled professionals to fill the role of Community Support Specialist.This...


  • Appleton, Wisconsin, United States TEKsystems Full time

    Position Overview:The Technical Support Specialist will play a crucial role in delivering technical assistance and support to users throughout the organization. This position encompasses diagnosing hardware and software challenges, overseeing IT infrastructure, and ensuring optimal functionality of all IT systems.Key Responsibilities:Deliver technical...


  • Appleton, Wisconsin, United States Heid Music Company Full time

    Job OverviewHeid Music Company is seeking a highly skilled IT Support Specialist to join our team in a full-time capacity. This role will be responsible for providing technical expertise to support the company's IT infrastructure and ensure optimal system performance.Key ResponsibilitiesDiagnose and resolve hardware and software issues in a timely and...


  • Appleton, Wisconsin, United States Grove Behavioral Services Full time

    Join Our Expanding Team We are on the lookout for a dedicated individual to become a part of our exceptional group of behavior therapists. The role of a Child Behavior Support Specialist at Grove Behavioral Services is ideal for someone who enjoys engaging with children and is passionate about making a positive impact in their lives. If you are committed to...


  • Appleton, Wisconsin, United States TEKsystems Full time

    Job OverviewSeeking a dedicated Healthcare Support SpecialistPosition SummaryWelcoming and preparing patients for examinationMaintaining cleanliness of examination areasEnsuring proper sterilization of medical instrumentsAssisting with completion of disability and FMLA documentationManaging prescription requestsPreparing necessary paperwork for pre-operative...


  • Appleton, Wisconsin, United States Nsight Telservices Full time

    Job Summary:The Customer Experience Specialist is responsible for delivering exceptional customer service and technical support to enhance the mobile experience of customers. This role requires a minimum of three years of customer service experience, preferably in a face-to-face environment, and a strong understanding of wireless phone use and basic computer...

  • Device Expert

    1 day ago


    Appleton, Wisconsin, United States Nsight Telservices Full time

    Job Summary:The Customer Experience Specialist is responsible for delivering exceptional customer service and technical support to enhance the mobile experience of customers. This includes setting up devices, troubleshooting technical issues, and providing ongoing support. The ideal candidate will have at least three years of customer service experience,...


  • Appleton, Wisconsin, United States Catalpa Health Full time

    About the RoleCatalpa Health is seeking a highly skilled and dedicated Client Support Specialist to join our team. As a Client Support Specialist, you will play a critical role in providing exceptional customer service to our clients, ensuring a positive experience from the moment they interact with our organization.Key ResponsibilitiesWelcome clients and...


  • Appleton, Wisconsin, United States Forever 21 Full time

    Position Overview:The Sales Support Specialist plays a crucial role in embodying the brand's essence while ensuring every customer enjoys a memorable shopping experience. This position requires a positive demeanor and a service-oriented mindset to enhance the Forever 21 shopping journey.Key Responsibilities:Creates a friendly atmosphere as customers enter or...


  • Appleton, Wisconsin, United States InsideHigherEd Full time

    Admissions Support SpecialistInsideHigherEdJob CategoryRegular Support StaffHourly Rate$20.00Hours Per Week40Job OverviewThis role is dedicated to delivering exceptional assistance to individuals regarding their Admission and Registration inquiries. The ideal candidate will have comprehensive knowledge of all facets of Enrollment Services and the...


  • Appleton, Wisconsin, United States CoVantage Credit Union Full time

    Position Title: Member Service RepresentativeJob Category: Member SpecialistsSupervisor: Phillip JankowskiRequisition Number: MEMBE002144Location: Multiple locations availableCompensation: The starting wage for this position is $16.25 per hour, with potential increases based on experience and qualifications. Additionally, as a member of the CoVantage team,...


  • Appleton, Wisconsin, United States Miller Full time

    Job SummaryWe are seeking a highly skilled Senior Network Engineer to join our team at Miller. As a key member of our global network operations team, you will play a critical role in designing, implementing, and maintaining our enterprise network infrastructure.Key ResponsibilitiesNetwork Design and Implementation: Design and oversee the implementation of a...


  • Appleton, Wisconsin, United States Ascension Full time

    Job SummaryWe are seeking a skilled Patient Care Specialist to join our team at Ascension. As a Patient Care Specialist, you will play a vital role in providing high-quality patient care and support to our patients and their families.Key ResponsibilitiesProvide basic clinical and non-clinical patient care activities under supervision in assigned areas.Aid...


  • Appleton, Wisconsin, United States Ascension Full time

    Job SummaryWe are seeking a skilled Patient Care Specialist to join our team at Ascension. As a Patient Care Specialist, you will play a vital role in providing high-quality patient care and support to our patients and their families.Key ResponsibilitiesPerform basic patient monitoring activities under the supervision of a Registered Nurse (RN).Remain at the...


  • Appleton, Wisconsin, United States Flair Flexible Packaging Corporation Full time

    The following position description is established by Flair Flexible Packaging Corporation to outline the basic requirements, duties, and responsibilities of the Customer Support Representative whose role as project coordinators and interactions with clients is integral and indispensable to the Company's operations. The Company reserves the right to amend or...


  • Appleton, Wisconsin, United States Flair Flexible Packaging Corporation Full time

    Job SummaryThe Customer Support Representative plays a vital role in the success of Flair Flexible Packaging Corporation by providing exceptional support to customers and ensuring the smooth execution of projects. This position requires a high level of technical knowledge, excellent communication skills, and the ability to work independently with minimal...


  • Appleton, Wisconsin, United States County of Outagamie Wisconsin Full time

    Position Overview:This role is integral to the financial operations within our organization, focusing on delivering exceptional service in a supportive environment.Key Responsibilities:- Assist in managing financial transactions and records.- Collaborate with team members to ensure accuracy in accounting processes.- Provide support in the preparation of...