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Customer Experience Representative

2 months ago

Appleton, Wisconsin, United States Nsight Telservices Full time
Job Summary:

The Customer Experience Specialist is responsible for delivering exceptional customer service and technical support to enhance the mobile experience of customers. This role requires a minimum of three years of customer service experience, preferably in a face-to-face environment, and a strong understanding of wireless phone use and basic computer knowledge.

Key Responsibilities:
  • Welcome customers warmly and positively, creating exceptional first impressions.
  • Provide comprehensive guidance and assistance to customers on device usage and functionalities.
  • Listen attentively to customer needs and provide Level 1 troubleshooting for device and service issues.
  • Assist customers with data transfers, insurance claims, loaner devices, voicemail setup, and provisioning of handsets.
  • Maintain knowledge of all product offerings and services, serving as the resident expert for Nsight Telservices.
  • Perform other duties as assigned.
Requirements:
  • High school education or equivalent is required, with at least three years of customer service experience, preferably in a face-to-face environment.
  • Proficiency in using wireless phones and basic computer knowledge is essential.
  • Strong interpersonal skills, including good verbal communication and the ability to work effectively in a team.
  • Ability to handle multiple tasks simultaneously, work at a fast pace, and demonstrate attention to detail and organizational skills.
About Nsight Telservices:

Nsight Telservices is a leading provider of wireless and fiber solutions, expert tower construction and maintenance, and customer-centric services. We are committed to delivering exceptional customer experiences, community involvement, and eco-friendly practices. If you are passionate about making a difference and want to be part of an innovative telecom environment, we encourage you to apply.

Equal Opportunity Employer:

Nsight Telservices is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.