Administrative Center Coordinator

2 weeks ago

Bakersfield, California, United States Sylvan Learning Full time

GENERAL OVERVIEW


The Administrative Center Coordinator plays a crucial role in managing the daily operational activities within the Center. This includes handling phone communications, document preparation, data management, record keeping, market analysis, and various other administrative responsibilities.

This position is essential in creating a welcoming atmosphere for both prospective and current clients, managing incoming calls, organizing appointments, and facilitating community outreach and educational marketing initiatives.


KEY RESPONSIBILITIES

  • Oversees daily administrative functions, ensuring high-quality phone interactions, document processing, data management, and record keeping.
  • Welcomes and assists students, guardians, and potential clients in alignment with organizational standards.
  • Handles inquiry calls from prospective clients and responds to current family communications.
  • Coordinates assessments, tours, and meetings in accordance with established protocols; manages scheduling adjustments for existing families.
  • Supports Center Directors and Educational Leaders in preparing materials for client meetings, assessments, tours, and other appointments.
  • Aids Center Directors in various daily operations, including billing management, payment collection, and inventory maintenance.
  • Contributes to maintaining a professional and inviting environment within the Center.
  • Adheres to safety and well-being standards for students.
  • May assist educators in preparing instructional materials as needed.

QUALIFICATIONS

  • Preferred qualifications include an Associate's or Bachelor's degree, though not mandatory.
  • A minimum of three years of experience in customer service; experience in retail or educational environments is advantageous.
  • Proficient in utilizing the complete suite of Microsoft Office applications, Google Drive, and other standard business software.
  • Familiarity with general office equipment, including copiers, printers, and telecommunication devices.

SKILLS AND COMPETENCIES

  • Exceptional customer service, interpersonal, and communication abilities.
  • Strong skills in document processing, data entry, and other administrative functions.
  • Demonstrated ability to apply consultative sales techniques when interacting with clients.
  • Effective written communication skills; capable of proofreading and editing documents.
  • Excellent organizational skills; adept at managing multiple priorities and adapting to changing circumstances.
  • Ability to occasionally lift or move items weighing up to ten pounds.
  • Bilingual capabilities are preferred but not essential.
  • Availability for evening and weekend shifts is required.

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