Patient Access Coordinator
1 week ago
About the Role:
The Patient Access Specialist is a vital member of our team at Mercy Health, providing exceptional service to our patients and the community. As the first point of contact, this role ensures patient safety and identity protection, while also processing patient registration, verifying demographics, and updating medical records accurately and efficiently.
Key Responsibilities:
- Provide excellent customer service and communication skills to patients, medical staff, and the general public
- Troubleshoot and resolve problems promptly
- Perform registration and basic insurance verification, ensuring accurate patient identity for billing
- Maintain the confidentiality of all patients' records and accounts
- Ensure patient flow is maintained and inform Supervisor of any department and patient issues immediately
- Answer the telephone using an established greeting and assist callers in a friendly and helpful manner
- Perform other duties as assigned
Requirements:
- High School Degree or GED
- Associate Degree preferred but not required
- Prior experience in patient registration/healthcare preferred but not required
- Knowledge of medical terminology is preferred but not required
Benefits:
- Comprehensive, affordable medical, dental, and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance with AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
Work Environment:
This role is part of our SS Revenue Cycle team at Mercy Health, with opportunities to work in various locations, including Youngstown, Ohio, and other sites in Virginia.
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