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Healthcare Access Coordinator

2 months ago

Toledo, Ohio, United States Harbor, Inc. Full time
Position Overview

Harbor, Inc. is actively seeking a dedicated Patient Access Specialist to provide exceptional support and engagement for potential and existing clients. This role is essential in assessing client needs and ensuring they receive the appropriate services while maintaining high standards of customer service.

Position Type: Full-time, 40 hours per week.

Qualifications:

  • Preferred: An Associate's degree in business or a related field. Relevant experience in medical or mental health administrative support may substitute for formal education.
  • Mandatory: Previous experience in data entry.
  • Strong customer service skills are essential; candidates must communicate effectively with diverse individuals and work collaboratively within a team.
  • Flexibility and the ability to manage multiple tasks simultaneously, along with excellent organizational skills, are required.
  • Adherence to strict client confidentiality standards and policies is crucial.
  • Proficiency in computer applications, particularly Microsoft Outlook and Word, is necessary.

Key Responsibilities:

  • Provide outstanding customer service in alignment with the organization's service excellence standards, addressing client needs effectively on the first contact whenever possible.
  • Answer incoming calls in a professional, friendly, and efficient manner, ensuring clear communication and proper message delivery when needed.
  • Engage with all callers, guiding them through the scheduling process within the electronic health record system, including new appointments, follow-ups, and cancellations.
  • Collect and input admission information accurately during initial and ongoing client interactions, adhering to Harbor's policies.
  • Complete necessary follow-up tasks, including scheduling referrals as assigned.
  • Stay informed about trends and developments relevant to job competencies, demonstrating continuous professional growth.
  • Recognize and appropriately respond to crisis situations by referring clients to clinical therapists or emergency services as necessary.
  • Participate in staff meetings and contribute to office committees as required.
  • Work from any designated location as assigned.
  • Assist in training new staff, students, and volunteers on admission processes.
  • Verify Medicaid and private insurance information, guiding clients who may require additional funding through mental health resources.

About Harbor, Inc.:

  • A premier provider of mental health and substance use treatment for over a century.
  • Employing over 350 clinical professionals who serve more than 24,000 clients annually across various locations and in community settings.
  • Offering a comprehensive range of services, including counseling, pharmacological management, psychological testing, case management, and more.

Why Choose Harbor?

At Harbor, we foster a dynamic and rewarding work environment. You will collaborate with motivated individuals dedicated to making a positive impact. Our commitment to employee development includes:

  • Comprehensive medical, dental, and vision benefits.
  • A retirement plan with company matching.
  • Generous paid time off, sick leave, and holidays.
  • Tuition reimbursement and professional license support.
  • Opportunities for clinical supervision hours.
  • Incentives for employee referrals.
  • The chance to make a meaningful difference in the community.