Front Office Representative

1 week ago


Plano, Texas, United States Catalyst Health Group: Clinical Careers Full time
Job Title: Front Office Representative

At Catalyst Health Group: Clinical Careers, we are seeking a highly skilled and experienced Front Office Representative to join our team. As a key member of our front office staff, you will play a vital role in ensuring a positive and seamless experience for our patients.

Responsibilities:
  • Check patients in for appointments and update demographic and insurance information
  • Assist patients with completing necessary forms and document patient information in our electronic medical record system
  • Collect copayments, deductibles, and outstanding balances upon check out
  • Answer phone calls and respond to inquiries promptly and efficiently
  • Schedule follow-up appointments
  • Maintain cleanliness and organization of the reception and waiting areas
  • Address patient concerns and complaints with empathy and professionalism
  • Work efficiently and effectively in a fast-paced environment
  • Follow all HIPAA and privacy policies
  • Perform other administrative tasks as assigned
Qualifications:
  • High school diploma
  • 1-2 years related experience in a medical office or healthcare setting
  • Athena EMR experience a plus
  • Excellent communication and customer service skills
  • Experience in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
  • Must live within a 45-minute commute from Plano, Frisco, McKinney
What We Offer:
  • Competitive salary commensurate with experience
  • Medical, Dental, Vision
  • Health Savings Account (HSA) or Flexible Spending Account (FSA) options
  • Life Insurance
  • 401K
  • Paid Holidays
  • PTO
  • Referral programs
  • Short-term and long-term disability
  • Employee recognition programs

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other bias protected by applicable federal, state, or local laws.



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