Front Desk Representative

2 weeks ago


Plano, Texas, United States Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Renaissance Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and memorable experience for all guests.

As a Front Desk Agent, you will be responsible for checking guests in and out, handling room assignments, and responding to guest requests in a timely and professional manner. You will also be responsible for maintaining the front desk area, including answering phones, handling guest inquiries, and performing other administrative tasks as needed.

Responsibilities
  • Provide exceptional customer service to all guests, responding to their needs and requests in a timely and professional manner.
  • Check guests in and out, handle room assignments, and respond to guest requests.
  • Maintain the front desk area, including answering phones, handling guest inquiries, and performing other administrative tasks as needed.
  • Work collaboratively with other hotel staff to ensure a smooth and efficient operation.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Excellent communication and interpersonal skills.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply today



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