Front Desk Representative

3 weeks ago


Plano, Texas, United States Marriott Full time
Job Title: Front Desk Agent

We are seeking a skilled and friendly Front Desk Agent to join our team at Renaissance Dallas at Plano Legacy West Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and memorable experience for all visitors.

Key Responsibilities:

  • Process guest arrivals and departures, including check-in and check-out procedures
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Provide information and recommendations on local attractions and services
  • Manage guest requests and complaints in a courteous and efficient manner
  • Maintain accurate records and reports, including guest information and hotel operations

Requirements:

  • High school diploma or equivalent required
  • No prior work experience necessary, but a positive attitude and excellent communication skills are essential
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and attention to detail
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us:

Renaissance Hotels is a global portfolio of upscale hotels that offer a unique blend of style, comfort, and convenience. Our hotels are designed to provide a memorable experience for our guests, with a focus on exceptional service, modern amenities, and a touch of local flair.

At Marriott International, we are committed to diversity, equity, and inclusion. We believe that our differences are what make us stronger and more successful, and we strive to create a workplace that is inclusive and welcoming to all.



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