Sales Support and Bid Coordination Specialist

1 week ago


Philadelphia, Pennsylvania, United States North American Full time

Job Title: Sales Support/Bid Coordinator

Company: North American

Role Overview:

The Sales Support/Bid Coordinator plays a crucial role in facilitating the sales process and enhancing customer satisfaction. This position involves a variety of responsibilities aimed at ensuring seamless operations within the sales cycle.

Key Responsibilities:

  • Assist in the operational support for the Network.
  • Address customer inquiries, manage pricing adjustments, resolve UPC discrepancies, and provide support for billing and credit issues.
  • Transform NSC items into PJP equivalent stock items.
  • Coordinate updates for accounts, disseminate network information, and troubleshoot delivery challenges.
  • Manage the bidding process, including legal considerations, pricing strategies, and contract arrangements.
  • Supervise order processing, evaluate customer setups, and maintain comprehensive reporting.
  • Serve as a communication bridge between Sales Managers and Representatives, producing detailed Excel reports.
  • Oversee pricing strategies, order fulfillment, and partner communications.
  • Engage in various projects as directed by management.

Qualifications:

  • A high school diploma is mandatory; an Associate's Degree is preferred.
  • At least 2 years of experience in customer service is advantageous.
  • Strong communication skills to effectively interact with sales professionals, clients, and management.
  • Detail-oriented with strategic thinking, exceptional organizational skills, and the ability to multitask.
  • Demonstrated capability to perform tasks with professionalism and discretion.


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