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Sales and Customer Support Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Steven Singer Jewelers Full time
Job Title: Sales and Customer Support Coordinator

The selected candidate will be instrumental in enhancing the efficiency of the sales team and ensuring exceptional service at Steven Singer Jewelers. Key responsibilities include delivering outstanding customer support, assisting with sales operations, overseeing order management, and maintaining inventory levels. The ideal individual will also foster a welcoming showroom atmosphere and exemplify the core values of the company.

Key Responsibilities:

  • Facilitate client communications
  • Oversee shipping and delivery logistics
  • Prepare transaction documentation and appraisals
  • Organize client and team appointments
  • Manage special order requests and pricing inquiries
  • Support the primary POS manager
  • Conduct cash flow reconciliations
  • Address customer questions and resolve concerns
  • Perform various administrative duties
  • Display merchandise effectively
  • Assist with daily sales and operational tasks
  • Engage respectfully and effectively with customers and colleagues
  • Contribute positively to the showroom environment

Qualifications:

  • Bachelor's Degree or equivalent experience
  • Strong customer service focus
  • Excellent organizational and communication skills
  • Ability to think independently and creatively
  • Proficient in Microsoft Office Suite
  • Strong numerical and analytical skills
  • Familiarity with Salesforce/Shopify is advantageous

Benefits of the Role:

  • Collaborate with a dynamic team
  • Receive employee discounts on luxury jewelry
  • Opportunities for professional advancement
  • Gain insights into high-level sales strategies and business development
Company Overview

Steven Singer Jewelers is celebrated for its exquisite jewelry and vibrant workplace culture. The organization prioritizes community engagement and provides avenues for professional growth and development within a nurturing environment. Employees enjoy competitive pay, a well-stocked kitchen, paid time off, and continuous training to refine their skills.