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Sales Operations Coordinator

2 months ago

Philadelphia, Pennsylvania, United States John Vena Inc. Full time
Job Overview

John Vena Inc. (JVI) is actively looking for a Sales Support Specialist to enhance our exceptional sales department. Are you interested in exploring the journey of food from producer to market or the broader agribusiness landscape? This entry-level position offers a unique opportunity to gain insights into our operations.

The Sales Support Specialist will provide essential assistance to Sales Representatives and Buyers across various aspects of sales, procurement, and customer service, facilitating a comprehensive understanding of our processes at John Vena Inc. Responsibilities include collaborating with sales and marketing teams to distribute general and customer-specific pricing information and sales proposals. The role also involves coordinating transportation for outgoing produce orders, managing inventory procurement, entering data into our systems, and generating sales tickets and Bills of Lading.

Additional duties will encompass administrative tasks such as data collection and reporting, which may involve sales and expense tracking, as well as updating databases for current and potential customers. The Sales Support Specialist will also handle incoming calls, direct inquiries internally, and process customer orders when needed.

Key Responsibilities
  • Deliver exceptional customer service to both existing and prospective clients.
  • Support the sales team by updating the ordering system with new orders and inventory additions.
  • Prepare and manage shipping documents, including bills of lading and price confirmations.
  • Assist in the creation and distribution of current price lists and sales proposals.
  • Facilitate the procurement of additional inventory to meet customer demands as required.
  • Collaborate with the Director of Sales to gather data on internal sales and customer metrics, along with reporting on team projects.
  • Manage incoming phone calls to represent John Vena, Inc. effectively.
  • Coordinate transportation logistics for outbound orders.
  • Stay informed about market conditions to address customer inquiries regarding product availability, pricing, and trends.
  • Follow up with customers to ensure timely fulfillment, shipping, and delivery of orders.
  • Provide support to other customer-facing roles, such as cashier and inventory control.
  • Participate actively in sales meetings and marketing/customer events.
  • Perform other related duties as assigned, demonstrating flexibility and adaptability to departmental needs.
Candidate ProfileQualifications
  • Bachelor's Degree or equivalent four-year degree is required; advanced degrees are a plus.
  • One to three years of experience in sales or customer-facing roles, including internships, is preferred.
  • Experience in the produce industry is advantageous.
Skills & Abilities
  • A strong desire to develop a customer-centric career in agribusiness.
  • Excellent written and verbal communication skills.
  • Ability to engage effectively with all organizational levels, customers, and vendors.
  • Capability to work collaboratively within a team or independently with minimal supervision.
  • Strong foundational math skills.
  • Proficiency in computer applications (Windows, Excel, Word, CRM systems).
  • Meticulous attention to detail.
About Us

John Vena Inc. Specialty Produce (JVI) is a family-owned wholesaler providing specialty fruits, vegetables, and herbs to various businesses throughout the Northeast. Established in 1919, we continue to be family-operated, located in the Philadelphia Wholesale Produce Market.

Our fast-paced industry demands high energy to ensure the freshest products reach our foodservice and retail customers daily. Our team is dedicated to upholding our core values:

  • Commitment to Quality: We strive to deliver an exceptional experience for our customers.
  • Collaborative Spirit: We foster long-term relationships based on respect, trust, and teamwork.
  • Embrace Accountability: We act with integrity, take responsibility, and own our work.

We seek individuals who share these values and our passion for quality food.