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Sales Operations Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States North American Full time

Job Title: Sales Support/Bid Coordinator

Company: North American

Key Responsibilities:

  • Assist in the sales process and provide exceptional customer service.
  • Address customer inquiries related to pricing adjustments, UPC discrepancies, billing concerns, and formulary modifications.
  • Facilitate the conversion of NSC items to PJP equivalent stock items.
  • Coordinate updates for accounts, disseminate network information, and resolve delivery challenges.
  • Manage the bidding process, including legal considerations, pricing strategies, and contract establishment.
  • Oversee order management, evaluate customer setups, and maintain comprehensive reports.
  • Serve as a communication bridge between Sales Managers and Representatives, generating detailed Excel reports.
  • Handle pricing inquiries, order processing, and partner communications.
  • Engage in various projects as assigned by management.

Qualifications:

  • High school diploma is mandatory; an Associate's Degree is preferred.
  • A minimum of 2 years' experience in customer service is advantageous.
  • Strong communication skills with sales teams, clients, and management are essential.
  • Detail-oriented, strategic thinker with excellent organizational and multitasking capabilities.
  • Demonstrated ability to perform tasks with professionalism and tact.