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Sales Operations Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Samuels Seafood Full time

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Job Overview: Samuels and Son Seafood, a premier provider of fresh and frozen seafood, presents an exciting opportunity for a Sales Support Specialist. This role is tailored to assist the sales division exclusively. Responsibilities may encompass coordinating proposal submissions, organizing meetings, monitoring sales metrics, resolving minor technical issues, maintaining departmental records, and acting as a liaison between traveling sales representatives and the home office staff. This position allows for engagement in a dynamic, growth-oriented environment, offering pathways for ongoing advancement within the company, along with a competitive salary and benefits package. Work hours are flexible, ranging from 6 am to 5 pm, with occasional overtime.

Key Responsibilities: Duties include, but are not limited to:

  • Responding to inquiries regarding products of interest to customers.
  • Processing orders within the billing and order management system.
  • Generating invoices post-shipment of orders.
  • Conducting outbound calls to facilitate customer orders.
  • Engaging with customers in a friendly manner while delivering exceptional service.
  • Receiving and documenting orders via voicemail and email.
  • Managing a variety of calls, both incoming and outgoing, while taking orders over the phone.
  • Utilizing Microsoft Office to create pricing and call sheets.
  • Occasionally assisting in the warehouse with loading trucks and verifying product quality.

Qualifications: A High School diploma or GED is required. Proficiency in MS Office (Excel, Word, and PowerPoint) is essential. Previous customer service experience is necessary. The ability to adapt and thrive in a fast-paced environment is crucial.