Customer Service Representative

2 days ago


Parsippany, New Jersey, United States TotalMed Staffing Full time
About this Role

As a Customer Service Representative, you will be the primary point of contact for customers, providing information and support to ensure their needs are met. You will work in a fast-paced call center environment, handling a high volume of calls and resolving customer inquiries and issues in a timely and professional manner.

Responsibilities
  • Provide information about health insurance plans, benefits, and coverage options to customers
  • Respond to routine member or provider inquiries, requests, and concerns in an accurate and timely manner
  • Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
  • Maintain performance and quality standards based on established contact center metrics
  • Collaborate with internal teams to research and follow up with the Member until a resolution occurs
Requirements
  • 1 year of customer service experience
  • 1 year of call center experience
  • Strong communication skills


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