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Customer Service Representative

2 months ago

Parsippany, New Jersey, United States System One Holdings, LLC Full time
Job Title: Customer Service Representative

Parsippany, NJ

Direct Hire

Monday to Friday (Standard hours between 9AM to 6PM)

$24 - $27/Hour, depending on experience

Description:

As a key member of our team, you will be responsible for delivering exceptional customer service by managing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:
  • Handle inbound customer inquiries via phone, email, and chat.
  • Resolve customer issues and complaints in a timely and professional manner.
  • Provide product and service information to customers.
  • Process orders, returns, and exchanges.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to ensure customer needs are met.
  • Assist in developing and implementing customer service policies and procedures.
  • Collaborate with team members to integrate and optimize the Label Traxx system, ensuring smooth transition and efficient operation within the organization.
Qualifications:
  • High School Diploma or equivalent; some college preferred.
  • 1-2 years of customer service experience, preferably in a similar industry.
  • Must be tech savvy, proficient in MS Office, databases systems, and Customer Service Software.
  • Label Traxx experience preferred.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office and customer service software.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • Team player with a positive attitude.