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Customer Service Representative

2 months ago

Parsippany, New Jersey, United States Berkshire Hathaway GUARD Insurance Companies Full time
About the Role

Berkshire Hathaway GUARD Insurance Companies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to inbound calls from clients, agents, and other stakeholders
  • Answer customer inquiries and provide solutions to their problems
  • Intake new claims and enter information into our system
  • Check voicemails, customer service requests, and policy service center requests at scheduled times
  • Utilize our Department Procedure Manual and GUARD Insurance Group System Software to answer customer requests
  • Complete ongoing training courses to stay up-to-date on industry developments and company policies
Requirements
  • Excellent oral and written communication skills
  • Attention to detail and accuracy are essential for this role
  • Proficient use of a computer and software applications
  • Ability to multitask and work in a fast-paced environment
  • Team player with a positive attitude
  • Minimum of a high school diploma or equivalent and previous customer service, telephone, or related experience
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • Structured training program to ensure success
  • Collaborative company culture with a focus on customer satisfaction
Language

This role requires proficiency in English (en-US).