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Customer Service Representative

2 months ago


Parsippany, New Jersey, United States Careers Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our rapidly growing Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Support customer registrations and renewals through outbound efforts via phone and email
  • Resolve customer care issues via online chat, email, and phone, addressing inquiries about registration, company profiles, and information maintained by our platform
  • Route other inquiries to the appropriate teams within our organization
  • Update customer information in our CRM software during and after each interaction
  • Assist customers in setting up their profiles and providing comprehensive information to maximize their utilization and success with our software
  • Connect with technical support teams to resolve customer inquiries and concerns
Requirements
  • Enthusiasm and passion for assisting others and contributing to the success of a hyper-growth company
  • Familiarity and comfort with modern tools like CRM software
  • Ability to work with minimal oversight
  • Personable, professional, and able to communicate effectively with customers
  • Strong verbal and written communication skills
What We Offer
  • $16 hourly base pay
  • Performance-based bonus - 8% of sales paid monthly
  • Company laptop provided
  • Medical coverage through Blue Cross/Blue Shield for full-time employees
  • 401(k) with company matching up to 4%
  • Paid holidays and PTO
  • Flexible hours, with ability to work from home 3 days per week
  • Gain valuable experience working with Fortune 500 clients
  • Room for growth within the company