Customer Service Representative

20 hours ago


Parsippany, New Jersey, United States NJM Insurance Full time
About the Role

We are seeking a talented and customer-focused individual to join our Contact Center team as a Licensed Account Representative. As a key member of our team, you will play a vital role in delivering exceptional service to our policyholders, assisting with policy transactions, and providing coverage options tailored to their needs.

Responsibilities
  • Deliver a high-quality customer experience through inbound calls, providing consultative and counseling services on NJM's products.
  • Offer coverage options that meet individual needs and administer transactions as necessary.
  • Demonstrate effective time management to achieve performance goals and targets.
  • Provide accurate and independent responses to new and existing business inquiries related to personal lines insurance.
Requirements
  • Excellent verbal and written communication skills.
  • Strong computer and navigation skills, including proficiency in Microsoft Outlook and Word.
  • Accurate keyboarding skills.
  • Superior listening skills.
  • Strong multi-tasking ability.
  • Prior customer service or contact center experience.
  • Quiet, distraction-free work area at home.
  • High School Diploma or GED required; associate's or bachelor's degree desired.
  • Bilingual skills valued, but not required.
  • Personal Lines Authority License a plus.
Benefits
  • Medical Insurance (Blue Cross Blue Shield).
  • Dental Insurance (Delta Dental).
  • Vision (Delta Vision/VSP).
  • Flexible Spending Account.
  • Discounts on NJM auto insurance.
  • Tuition reimbursement.
  • Life insurance.
  • Plus, additional company discounts for items like travel, service, car rental, and more.

NJM is proud to be an equal opportunity employer, committed to attracting, retaining, and promoting a diverse and inclusive workforce that reflects the communities we serve.



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