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Customer Service Representative

2 months ago

Parsippany, New Jersey, United States Berkshire Hathaway GUARD Insurance Companies Full time
{"title": "Customer Service Representative", "description": "About the Role

Berkshire Hathaway GUARD Insurance Companies is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Take inbound calls from customers and respond to their inquiries
  • Answer customer questions and direct them to the appropriate person if necessary
  • Intake new claims calls and enter the information accurately
  • Check voice mails, customer service requests, and policy service center requests at scheduled times
  • Utilize the Department Procedure Manual and GUARD Insurance Group System Software to answer caller requests
What We Offer
  • A collaborative company culture with outstanding benefits and competitive compensation
  • A structured training program to ensure your success
  • Advancement opportunities to help you grow in your career
  • A fast-paced and dynamic work environment
Requirements
  • Excellent oral and written communication skills
  • Attention to detail and accuracy are essential for this role
  • Proficient use of a computer and ability to multitask
  • Team player with a positive attitude
  • Minimum of a high school diploma or equivalent and previous customer service experience
", "lang_code": "en-US"}