Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Roehm. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:- Provide exceptional customer service through various communication channels, including phone, email, and fax.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams, such as Logistics, Supply Chain, and Marketing, to provide information to customers and process orders.
- Accurately enter sales orders into SAP and maintain sales orders with respect to changes requested by customers.
- Utilize Microsoft databases for customer prices and product information.
- Responsible for 100% phone coverage and respond in a timely manner while providing feedback on status of forecasted orders.
- Process and participate in QN (Quality Notification) investigations as needed for determination of corrective action.
- Create and maintain customer ship to accounts and customer profiles required to manage daily business.
- Bachelor's degree with 2 years of experience or 5 years or more of equivalent experience in lieu of degree.
- Preferred experience within a Chemical Company, but not required.
- Excellent written and verbal communication skills.
- Preferred knowledge or experience with SAP.
- Working knowledge of Excel, Word, and Outlook.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.
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