Customer Service Representative

4 days ago

Parsippany, New Jersey, United States Blue Foundry Bank Full time
About Blue Foundry Bank

We are a revolutionary bank that gets things done. Our mission is to shape businesses, form plans, refine ideas, build solutions, and make stuff happen. We are a bank of movers, shakers, and makers who invest in the well-being of our employees and provide a comprehensive compensation package to help them advance their careers and enhance their quality of life.

Job Summary

In this role, you will be responsible for delivering exceptional customer service through our remote channels, including telephone, email, chat, text, and more. You will accurately and efficiently handle customer inquiries and service requests, ensuring a positive experience during every interaction.

Key Responsibilities
  • Provide the highest levels of customer service while demonstrating a passion for helping others
  • Communicate effectively and remain patient, positive, and customer-focused while handling complex inquiries and requests
  • Identify customer pain points and trends, communicate feedback, and collaborate with the Channel Management/Central Operations team to craft viable solutions
  • Provide first-level technical support to customers for all website, online account opening, eBanking, and mobile banking needs
  • Effectively and efficiently handle all communication channels within the Channel Center
  • Diffuse irate customers and demonstrate the ability to deescalate intense situations
  • Ensure the security of customer information and minimize bank losses by following all policies and procedures
  • Maintain self-accountability for achieving target service levels and all Channel Center key performance indicators
  • Maintain up-to-date knowledge on all bank promotions, accounts, loans, products, and services, and seek out opportunities to educate customers on solutions to meet various financial needs
  • Resolve customer issues by taking ownership of situations and leveraging all available resources
Requirements
  • Bachelor's degree preferred; a minimum of two years of equivalent financial institution/channel center experience required
  • Knowledge of channel center operations and banking products and services
  • Excellent customer service and communication skills
  • The ability to demonstrate empathy and discuss complex situations/information in an easy-to-understand, patient, and calm manner
  • Excellent interpersonal, organizational, and follow-up skills
  • Ability to multitask in a fast-paced, ever-changing environment
  • Strong time management skills, demonstrating the ability to multitask in a high-pressure environment with short-term deadlines
  • Strong technical, analytical, and problem-solving skills
  • Proficient in Microsoft Suite, including Word, Excel, and PowerPoint
  • Bilingual English/Spanish a plus

We are an equal opportunity employer and welcome applications from all qualified candidates without regard to race, color, religion, sex, LGBTQ, national origin, disability, or protected veteran status.

  • Customer Service Representative

    1 week ago

    Parsippany, New Jersey, United States TotalMed Staffing Full time

    Customer Service Job Description **Job Summary** We are seeking a skilled Customer Service Representative to join our team at TotalMed Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their customers. **Key Responsibilities** * Provide information about health insurance...

  • Customer Service Representative

    2 weeks ago

    Parsippany, New Jersey, United States Berkshire Hathaway GUARD Insurance Companies Full time

    {"title": "Customer Service Representative", "description": "About the RoleBerkshire Hathaway GUARD Insurance Companies is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States Berkshire Hathaway GUARD Insurance Companies Full time

    {"h1": "Customer Service Representative Job Description"} About the Role We are seeking a highly skilled Customer Service Representative to join our team at Berkshire Hathaway GUARD Insurance Companies. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a leading pizza delivery company that values exceptional customer service and a fun, fast-paced work environment. As a Customer Service Representative, you will play a key role in delivering an outstanding customer experience.Key ResponsibilitiesTake orders and provide excellent customer servicePrepare and deliver pizzas to...

  • Customer Service Representative

    6 days ago

    Parsippany, New Jersey, United States TotalMed Staffing Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at TotalMed Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide information about health insurance plans, benefits, and coverage...

  • Customer Service Representative

    2 days ago

    Parsippany, New Jersey, United States TotalMed Staffing Full time

    About this RoleAs a Customer Service Representative, you will be the primary point of contact for customers, providing information and support to ensure their needs are met. You will work in a fast-paced call center environment, handling a high volume of calls and resolving customer inquiries and issues in a timely and professional...

  • Customer Service Representative

    5 days ago

    Parsippany, New Jersey, United States Berkshire Hathaway GUARD Insurance Companies Full time

    About the RoleBerkshire Hathaway GUARD Insurance Companies is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Parsippany, New Jersey, United States System One Holdings, LLC Full time

    Job Title: Customer Service RepresentativeParsippany, NJDirect HireMonday to Friday (Standard hours between 9AM to 6PM)$24 - $27/Hour, depending on experienceDescription:As a key member of our team, you will be responsible for delivering exceptional customer service by managing inquiries, resolving issues, and ensuring customer...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States System One Holdings, LLC Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at System One Holdings, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering a high-quality service experience.Key...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States GAF Full time

    Job OverviewGAF, a leading manufacturer of roofing and building materials, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Customer Interaction: Provide exceptional customer service, ensuring that customers feel valued and supported throughout their experience with...

  • Customer Service Representative

    2 weeks ago

    Parsippany, New Jersey, United States Careers Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our rapidly growing Customer Care team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesSupport customer registrations and renewals...

  • Customer Service Representative

    2 weeks ago

    Parsippany, New Jersey, United States NJM Insurance Full time

    About the RoleWe are seeking a talented and customer-focused individual to join our Contact Center team as a Licensed Account Representative. As a key member of our team, you will play a vital role in delivering exceptional service to our policyholders, assisting with policy transactions, and providing coverage options tailored to their...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States Berkshire Hathaway GUARD Insurance Companies Full time

    About the RoleBerkshire Hathaway GUARD Insurance Companies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 days ago

    Parsippany, New Jersey, United States Roehm Full time

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Roehm. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Parsippany, New Jersey, United States Blue Foundry Bank Full time

    About Blue Foundry BankWe are a revolutionary bank that empowers businesses to shape their future. Our mission is to provide innovative solutions that help our customers achieve their goals. At Blue Foundry Bank, we are committed to delivering exceptional customer service and building long-lasting relationships with our clients.Job SummaryWe are seeking a...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States Blue Foundry Bank Full time

    About Blue Foundry BankWe are a revolutionary bank that empowers businesses to shape their future. Our mission is to provide innovative solutions that help our customers achieve their goals. At Blue Foundry Bank, we are committed to delivering exceptional customer service and building long-lasting relationships with our clients.Job SummaryWe are seeking a...

  • Customer Service Representative

    1 week ago

    Parsippany, New Jersey, United States Blue Foundry Bank Full time

    Job Title: Contact Center AgentAbout Blue Foundry BankWe are a revolutionary bank that gets things done. Our mission is to shape businesses, form plans, refine ideas, build solutions, and make stuff happen. We are a bank of movers, shakers, and makers who are committed to excellence and customer satisfaction.Job SummaryWe are seeking a highly skilled Contact...

  • Customer Service Representative

    4 weeks ago

    Parsippany, New Jersey, United States Roehm Full time

    About the RoleRöhm, a leading supplier of methacrylate chemistry, is seeking a highly skilled Customer Service Specialist to join their team. This is a hybrid role, requiring 5 or more days of in-office work per month.Key ResponsibilitiesConduct business with safety, environmental, and industrial hygiene concerns as top priorities.Provide exceptional...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States Roehm Full time

    Job Summary:Röhm is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, developing a deep understanding of their needs, and implementing solutions to resolve any issues that may arise.Key Responsibilities:Provide timely...

  • Customer Service Representative

    3 weeks ago

    Parsippany, New Jersey, United States Roehm Full time

    About the RoleRöhm is a leading supplier of methacrylate chemistry, with a global presence and a commitment to social responsibility. As a key member of our team, you will play a critical role in delivering exceptional service to our customers.Key ResponsibilitiesCustomer Service: Provide timely and effective support to customers, responding to their...