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Customer Service Representative
2 months ago
We are a revolutionary bank that empowers businesses to shape their future. Our mission is to provide innovative solutions that help our customers achieve their goals. At Blue Foundry Bank, we are committed to delivering exceptional customer service and building long-lasting relationships with our clients.
Job SummaryWe are seeking a highly skilled Channel Center Agent to join our team. As a Channel Center Agent, you will be responsible for providing top-notch customer service through our remote channels. You will be the first point of contact for our customers, and your primary goal will be to ensure that every interaction is positive and memorable.
Key Responsibilities- Provide exceptional customer service through our remote channels, including telephone, email, chat, and text.
- Accurately and efficiently handle all customer inquiries and service requests.
- Build relationships with customers by evaluating their needs and matching the appropriate products and services to meet those needs.
- Provide education and guidance on our products and services, and assist customers in navigating our online applications, website, and technology.
- Identify customer pain points and trends, and communicate feedback to the Channel Management/Central Operations team.
- Provide first-level technical support to customers for all website, online account opening, eBanking, and mobile banking needs.
- Effectively and efficiently handle all communication channels within the Channel Center.
- Ensure the security of customer information, and minimize bank losses by following all policies and procedures.
- Bachelor's degree preferred; a minimum of two years of equivalent financial institution/channel center experience required.
- Knowledge of channel center operations, and banking products and services.
- Excellent customer service and communication skills.
- The ability to demonstrate empathy, discuss complex situations/information in an easy-to-understand, patient, and calm manner.
- Excellent interpersonal, organizational, and follow-up skills.
- Ability to multitask in a fast-paced, ever-changing environment.
- Strong time management skills, demonstrating the ability to multitask in a high-pressure environment with short-term deadlines.
- Strong technical, analytical, and problem-solving skills.
- Proficient in Microsoft Suite, including Word, Excel, and PowerPoint.
- Bilingual English/Spanish a plus.
We offer a comprehensive compensation package, including medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.
We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability, or protected veteran status.
