Patient Care Coordinator

6 days ago

Columbus, Ohio, United States The Christ Hospital Full time
Job Summary

The Christ Hospital is seeking a highly skilled and compassionate Clinical Nurse Navigator to join our team. As a key member of our oncology department, you will play a vital role in providing exceptional patient care and navigation services to individuals and families affected by cancer.

Key Responsibilities
  • Assume nursing care responsibilities for a defined group of patients within hematology/oncology, including assessment, education, coordination, and documentation.
  • Serve as a point of contact for physicians, patients, and caregivers to assist with patients' coordination of care.
  • Support a smooth transition of patients from diagnosis and active treatment into survivorship, chronic cancer management, and end-of-life care.
  • Serve as a liaison with the multidisciplinary team members and various departments/specialties to integrate pertinent patient information for the seamless continuum of care.
  • Receive and triage patient telephone calls and intervene appropriately for that patient's specific needs in a timely manner. Alert physician as needed to patients that require physician intervention.
  • Follow up with patient as needed by telephone, to ensure compliance with treatment guidelines and to evaluate changing or uncertain clinical situations.
  • Work closely with Financial Advocates to facilitate financial support for all modalities of treatments.
  • Work closely with Prior Authorization team to facilitate authorizations for all needed treatments.
  • Provide psychosocial support to and facilitate appropriate referrals for patients, families, and caregivers.
  • Develop standardized care plans with physicians, including referrals, bone marrow transplants, drug protocols, and clinical trials.
  • Collaborate with multidisciplinary teams to create and/or update patient plans of care, which are feasible and understandable to the patient, family, and caregivers.
  • Develop and deliver patient education.
  • Utilize technologies (e.g., EMR, My Chart, etc.) to enhance communication among patients and healthcare providers.
  • Develop and utilize documentation tools to track encounters (e.g., follow-up mailings, emails, phone calls, interactions, etc.) of Clinical Nurse Navigator with patients, families, and caregivers.
  • Demonstrate leadership skills, including the ability to motivate, educate, delegate, and mentor peers and other members of the healthcare team while effectively managing the care of patients and family members.
  • Report outcomes of Patient Navigation program to appropriate leaders and team members.
  • Be willing to travel and work at other offices when needed.
Professional Development
  • Identify own learning needs and/or areas of professional growth.
  • Assume responsibility and accountability for own professional growth and development.
  • Attend educational offerings that promote professional development.
  • Support self and peers in professional growth and development utilizing resources and opportunities within and outside of The Christ Hospital.
  • Act as a resource, educator, and preceptor for staff and nursing students.
  • Complete all educational requirements to maintain competency related to specific populations of patients and/or regulatory agencies.
  • Submit required tests and paperwork in a timely manner without management interventions.
  • Participate in self and peer review activities, including the positive recognition of peers and staff on a regular basis.
  • Prepare for certification related to Clinical Navigator and/or specific patient populations, when eligible.
  • Participate in chosen/relevant professional organizations, conferences, and research, as appropriate.
  • Evaluate nurse-sensitive outcomes and participate in performance improvement initiatives.
Qualifications

Graduate of an accredited school of nursing. BSN strongly preferred, equivalent combination of Nursing education and RN experience as determined by leadership may be considered. Additional training in Nurse Navigation or Oncology Certification preferred.

5 years of experience in oncology nursing or a related field.

Required skills and knowledge:

  • Demonstrate the knowledge, abilities, and skills to provide age and culturally specific patient care and education.
  • Demonstrate the ability to function in a busy work setting with patients with complex needs.
  • Demonstrate effective verbal and written communication skills and interpersonal skills with peers, physicians, patients, families, caregivers, and team members.
  • Use appropriate channels of communication.
  • Maintain patient/family/caregiver confidentiality (HIPPA).
  • Demonstrate ability to prioritize and perform multiple tasks with strong organizational skills.
  • Be highly self-motivated, flexible, and creative, with strong leadership and presentation skills.
  • Demonstrate critical thinking with problem resolution.
  • Maintain competence and demonstrate evidence of continuing professional growth.
  • Demonstrate the ability to accept and implement change.
  • Demonstrate the ability to balance multiple tasks and normal stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Current Registered Nurse license or interim permit in the State of Ohio or Kentucky. BLS Certification required. Oncology Nurse Certification preferred for hire but required to obtain within two years of hire.

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