Front Office Coordinator Lead

2 days ago

Tucson, Arizona, United States Athletico Physical Therapy Full time
Job Summary

Athletico Physical Therapy is seeking a highly skilled and compassionate Front Office Coordinator Float to join our team. As a key member of our clinic staff, you will be responsible for delivering exceptional patient experiences and providing top-notch administrative support to our physical therapists and patients.

Key Responsibilities
  • Provide exceptional customer service to patients and physical therapy staff, ensuring a positive and welcoming experience for all.
  • Manage clinic scheduling, ensuring patients are matched with the best clinician for their needs and optimizing patient flow.
  • Coordinate new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
  • Verify patient medical insurance information and manage patient insurance requirements, ensuring patients understand their benefits and options for payments.
  • Communicate patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with managing patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Organize cultural moments to recognize and appreciate patients' physical therapy goals and progress.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provide general office, receptionist, and clerical support to assigned location.
Requirements
  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with requesting and managing customer payments preferred
Work Environment

Athletico Physical Therapy provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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