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Front Office Operations Manager
2 months ago
Prism Hospitality, LP is seeking a highly skilled and experienced Front Office Manager to oversee the daily operations of our hotel's front desk and night audit departments. As a key member of our management team, you will be responsible for ensuring exceptional guest service, maximizing room revenue, and maintaining a high level of efficiency in all front office functions.
Key Responsibilities- Guest Service: Provide attentive, friendly, and courteous service to all guests, ensuring their needs are met and exceeded throughout their stay.
- Front Office Operations: Supervise and coordinate the activities of the front desk and night audit teams, ensuring seamless execution of daily tasks and responsibilities.
- Revenue Management: Analyze and optimize room revenue, occupancy, and other key performance indicators to drive business growth and profitability.
- Team Management: Lead, motivate, and develop a high-performing team of front office staff, providing coaching, training, and feedback to ensure excellent service delivery.
- Financial Management: Manage front office budgets, forecasts, and financial reports, ensuring accurate and timely financial information is available to support business decisions.
- Education: High School Diploma or equivalent, with a degree in Hospitality, Business Administration, or related field preferred.
- Experience: Minimum 2 years of experience in a hotel front office or management role, with a proven track record of success in guest service, revenue management, and team leadership.
- Certifications: Alcohol certification and valid driver's license required.
- Skills: Proven financial knowledge, solid computer skills, and excellent communication and interpersonal skills.
