Parking Operations Representative
3 weeks ago
The Parking Operations Representative is responsible for providing exceptional customer service to guests and fans attending events throughout the District Detroit. This role ensures that all facilities operated by Olympia Parking are accessible and convenient for parkers.
Key Responsibilities:
- Answering incoming support calls to provide accurate and timely information to parkers.
- Basic understanding of Flash equipment and kiosk functionality.
- Providing information to guests regarding various websites and apps.
- Communicating with interdepartmental teams to find answers to questions for callers.
- Processing receipts, refunds, validations, and other transactions on the Flash Parking portal.
- Working with phones and other communication platforms during events for all ODMP lots and garages.
- Submitting guest concerns and feedback to partnering departments for follow-up.
- Assisting with and managing guest recovery cases to provide immediate resolution to guest concerns.
- Performing other clerical duties as requested by the department.
- High school diploma.
- Excellent oral and written communication skills.
- Experience in a service role or industry.
- Passion for serving others.
- Outstanding phone and business etiquette.
- Proficient with Microsoft Office.
- Ability to handle multiple activities simultaneously.
- Experience with Microsoft Windows and/or other software.
- Knowledge of Detroit and its surrounding areas.
- Experience with or knowledge of various venues, including Little Caesars Arena, the Fox Theatre, and Comerica Park.
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Parking Call Center Representative
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