Parking Call Center Representative

4 weeks ago


Detroit, Michigan, United States AEG Full time
Job Summary:

The Event Support Specialist - Parking is responsible for providing exceptional customer service to guests and fans attending events in the District Detroit. This role involves answering incoming support calls, providing accurate and timely information, and ensuring a seamless parking experience for all patrons.

Key Responsibilities:
  • Answering main incoming support lines for all ODMP kiosks during events to provide accurate & timely information to parkers.
  • Basic understanding of Flash equipment and how kiosks function in any mode.
  • Providing information to guests and fans regarding ParkDistrictDetroit.com, ParkWhiz.com, DetroitRedWings.com, 313Presents.com, DetroitTigers.com, and other websites/apps.
  • Communicating interdepartmentally to find answers to questions for callers.
  • Providing receipts, refunds, validations, etc. on the Flash Parking portal.
  • Working phones & other communications platforms during events for all ODMP lots/garages.
  • Digitally submitting guest concerns and feedback to partnering departments for follow-up with the guest.
  • Assisting with and/or managing guest recovery cases to provide immediate resolution to guest concerns.
  • Other clerical duties for the department as requested.
  • All other responsibilities as assigned by supervisor.
Required Knowledge, Skills and Abilities:
  • High school diploma.
  • Excellent oral & written communication skills.
  • Experience in service role or industry.
  • Passion for serving others.
  • Outstanding phone and business etiquette.
  • Proficient with Microsoft Office.
  • Ability to handle many activities simultaneously.
Preferred Knowledge, Skills and Abilities:
  • Experience in Microsoft Windows and/or Tickets.com.
  • Knowledge of Detroit, their sports teams, and the surrounding areas.
  • Experience in/knowledge of for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre at Freedom Hill, Comerica Park, Ford Field, Detroit Opera Theatre, Fillmore Theatre, and Masonic Temple.
Equal Employment Opportunity:
Olympia Development Parking is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Accommodations:
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

Privacy Policy:

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