Front Desk Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at Hollywood Casino at Greektown. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling administrative tasks, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities
- Register and process guests promptly upon arrival and departure
- Ensure guest satisfaction by managing the flow of communication at and around the front desk
- Input information into computer systems
- Perform all guest accounting functions according to established hotel procedure
- Receive and process telephone and walk-in reservations accurately
- Maintain records of room availability and guest accounts
- Review accounts and charges with guests during the checkout process
- Maintain constant contact with support team members for guest needs
- Keep immediate Team Leader fully informed of all problems or unusual matters
- Convey escort instructions to Bell Person
- Assist in addressing all guest service needs and resolve any service-related problems or issues
Requirements
- Good verbal and written communication skills
- Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
- Ability to operate automated phone systems
- Ability to problem solving skills; Strong guest services skills
- Understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in maintaining effective working relationships with staff and guests
- Ability to read, write, and communicate verbally in English
- Ability to perform intermediate math
- Knowledge of appropriate union contracts
- Ability to multi-task
About Us
Hollywood Casino at Greektown is a leading provider of integrated entertainment, sports content, and casino gaming experiences. We are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
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