Front Desk Representative

4 weeks ago


Detroit, Michigan, United States Hollywood Casino at Greektown Full time

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at Hollywood Casino at Greektown. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling administrative tasks, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities

  • Register and process guests promptly upon arrival and departure
  • Ensure guest satisfaction by managing the flow of communication at and around the front desk
  • Input information into computer systems
  • Perform all guest accounting functions according to established hotel procedure
  • Receive and process telephone and walk-in reservations accurately
  • Maintain records of room availability and guest accounts
  • Review accounts and charges with guests during the checkout process
  • Maintain constant contact with support team members for guest needs
  • Keep immediate Team Leader fully informed of all problems or unusual matters
  • Convey escort instructions to Bell Person
  • Assist in addressing all guest service needs and resolve any service-related problems or issues

Requirements

  • Good verbal and written communication skills
  • Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
  • Ability to operate automated phone systems
  • Ability to problem solving skills; Strong guest services skills
  • Understand and comply with all company and departmental rules and regulations, policies and procedures
  • Skill in maintaining effective working relationships with staff and guests
  • Ability to read, write, and communicate verbally in English
  • Ability to perform intermediate math
  • Knowledge of appropriate union contracts
  • Ability to multi-task

About Us

Hollywood Casino at Greektown is a leading provider of integrated entertainment, sports content, and casino gaming experiences. We are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.



  • Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Key Responsibilities:As a Front Desk Representative at Hollywood Casino at Greektown, you will be responsible for providing exceptional customer service to our guests. This includes registering and processing guests promptly upon arrival and departure, ensuring guest satisfaction by managing the flow of communication at and around the front desk, and...


  • Detroit, Michigan, United States Azul Hospitality Full time

    Job Title: Front Desk AgentAt Azul Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling guest arrivals and departures, and managing the front desk operations.Key Responsibilities:Guest...

  • Front Desk Associate

    4 weeks ago


    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a Front Desk Representative, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesRegister and...

  • Front Desk Supervisor

    4 weeks ago


    Detroit, Michigan, United States Azul Hospitality Full time

    Job Title: Front Desk SupervisorAt Azul Hospitality, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk department, providing exceptional customer service, and leading a team of front desk agents.Key...

  • Front Desk Supervisor

    4 weeks ago


    Detroit, Michigan, United States Azul Hospitality Full time

    Job Title: Front Desk SupervisorAt Azul Hospitality, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring that our guests receive exceptional service and that our front desk operations run smoothly and efficiently.Key Responsibilities:Supervise and train front...

  • Front Desk Associate

    4 weeks ago


    Detroit, Michigan, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Service:...


  • Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Assistant Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving the operating...


  • Detroit, Michigan, United States Mark Rink Full time

    Job SummaryWe are seeking a highly organized and professional Front Desk Coordinator to manage the front desk at our office. The ideal candidate will be the first point of contact for visitors and clients, providing exceptional customer service and ensuring smooth daily operations.Key ResponsibilitiesGreet visitors and clients, ensuring they feel welcome and...


  • Detroit, Michigan, United States Motor City Casino Full time

    Job Summary:As a Guest Service Agent Front Desk at MotorCity Casino Hotel, you will be responsible for providing exceptional customer service to all our guests. This includes managing guest check-in and check-out activities according to company policies and procedures. You will also perform additional responsibilities as assigned.Key Responsibilities:Provide...


  • Detroit, Michigan, United States F45 North Wayne Full time

    Job DescriptionAt F45 North Wayne, we're seeking a motivated and enthusiastic individual to join our team as a Fitness Sales Associate/Front Desk Associate. As a key member of our front desk team, you will be the first point of contact for our members, providing exceptional customer service and ensuring a seamless experience for all visitors.Responsibilities...


  • Detroit, Michigan, United States Story Lane Box Full time

    Job Title: Front Office RepresentativeJob Summary:We are seeking a friendly and organized Front Office Representative to be the face of Story Lane Box at our Detroit location. In this role, you will handle front office duties, greet clients, answer inquiries, and manage various administrative tasks.Key Responsibilities:Greet and welcome clients and visitors...


  • Detroit, Michigan, United States Piper Companies Full time

    Piper Companies is seeking a skilled Service Desk Analyst to provide front-line IT support and ensure business continuity. This is a long-term contract opportunity that is 100% onsite in a financial services company.The Service Desk Analyst will be responsible for providing technical assistance to users across North and South America, handling customer calls...


  • Detroit, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: Help Desk Support Representative (Healthcare Focus)Job Summary:We are seeking a skilled Help Desk Support Representative to provide technical support to users across a variety of platforms, devices, and software systems, with a focus on healthcare-related technologies.Key Responsibilities:Provide technical support for desktops, laptops, virtual...


  • Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Guest Service Representative to join our team at Courtyard Detroit Downtown. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesOrganize and confirm guest...


  • Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Service Representative to join our team at Marriott. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room...


  • Detroit, Michigan, United States Sage Solutions Group Full time

    Job DescriptionWe are seeking a skilled Spa Concierge to provide exceptional guest experiences at our spa. Key responsibilities include:Welcoming guests and preparing them for servicesProviding amenities and ensuring guest comfort and relaxationPreparing guests for services and explaining the flow procedureScheduling appointments and maintaining organization...


  • Detroit, Michigan, United States ROOST Detroit Full time

    Job SummaryWe are seeking a highly motivated and organized Front Office Manager to join our team at ROOST Detroit. As a Front Office Manager, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesManage the front desk operations, including...

  • Front Desk Ambassador

    4 weeks ago


    Detroit, Michigan, United States ROOST Detroit Full time

    h3JobOverview/h3brWeareseekingahighlyskilledanddetail-orientedFrontDeskConciergetojoinourteamatROOSTDetroit.brbrh3KeyResponsibilities/h3brulbrliManageonline,phone,andin-personroomreservations/librliWelcomeguests,checkthemin,andprovideexceptionalcustomerservice/librliProcesspaymentsandrespondtoguestinquiriesinatimelyandfriendlymanner/librliCollaboratewithcoll...


  • Detroit, Michigan, United States The Salvation Army Central Territory Full time

    Job Summary:As a Telecommunications Representative with The Salvation Army Central Territory, you will be responsible for providing exceptional customer service and support to our visitors and callers. Your primary duties will include answering and/or transferring all incoming calls, providing general information and directions to callers and guests, and...


  • Detroit, Michigan, United States Planet Fitness Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our Dearborn locations.Key ResponsibilitiesProvide exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional 'Judgement Free' member experience.Answer phones in a...