Business Operations Analyst

4 weeks ago


Detroit, Michigan, United States G-TECH Services Full time
Job Summary

We are seeking a highly skilled Business Analyst II to join our team at G-TECH Services. The successful candidate will be responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation, and analysis of new and improved production workflows, work processes for systems, reporting, and new products/programs to improve customer service levels and overall quality.

Key Responsibilities

Assist and support in the planning, coordinating, developing, and implementing of approved projects which are Divisional and/or Corporate in scope to enhance the overall efficiency of operational procedures, methods, controls, and performance.

Analyze, process, and/or expedite operational transactions, including timely resolution of problems.

Participate in systems testing, develop procedures/controls, and provide recommendations for the ongoing improvement of the updated process.

Provide leadership team with status of projects, issue, communicate, and recommend policy decisions to achieve project objectives.

Utilize and maintain available corporate production and reporting systems, produce routine and non-routine reports, presentations, letters, communications, and graphics.

Assist personnel (both internal and external) by answering questions, supplying information, and training.

Represent department and division as requested on work groups and special assignments.

Develop and maintain an effective working relationship with customers or partners.

Requirements

Bachelor's Degree in a related field is preferred. Two to five years of experience in a related field is required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities

Demonstrated knowledge/competency in the following areas: A. Claims or inquiry processing experience preferred. B. Analytical experience. C. Ability to produce statistical information from conceptual needs. D. Working with PC application and/or mainframe systems preferred. Effective verbal and written communication skills. Ability to lead and contribute to process improvement programs. Excellent interpersonal skills necessary to interact with all levels of all personnel.

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