On-Site Technical Support Specialist

2 weeks ago


Houston, Texas, United States Voltguard Utilities Ltd Full time
Job Overview

Position Summary:
Voltguard Utilities Limited is looking for a dedicated and skilled Field Service Technician. This role is essential for delivering on-site technical assistance, maintenance, and training across various client locations, both indoors and outdoors. The successful candidate will demonstrate the ability to operate independently while providing exceptional service that meets project goals and client expectations.

Key Responsibilities:

  1. Site Travel and Service Delivery:
    - Conduct travel to customer, vendor, and supplier facilities, covering both indoor and outdoor environments.
    - Provide field service support at customer locations within the assigned territory, with frequent travel across the United States as required.
    - Ensure prompt and effective responses to service requests, managing workloads to meet service deadlines.
  2. Technical Training:
    - Offer comprehensive on-site technical training to clients regarding the operation, repair, and maintenance of our products and solutions.
    - Instruct clients on best practices, safety protocols, and regular maintenance schedules to enhance equipment uptime.
  3. Collaboration with Engineering Teams:
    - Collaborate closely with internal engineering teams, technicians, and third-party vendors to troubleshoot and resolve technical challenges.
    - Engage in joint efforts to optimize system performance and identify areas for enhancement.
  4. Preventative Maintenance and Repairs:
    - Execute scheduled preventive maintenance services to ensure reliable equipment performance and minimize unplanned downtime.
    - Inspect and adjust equipment according to manufacturer specifications and client production timelines.
  5. Departmental Representation and Project Oversight:
    - Represent the Technical Department in inter-departmental meetings, providing insights and updates on service operations, client needs, and ongoing projects.
    - Monitor project progress, ensuring alignment with project timelines, budgets, and customer expectations.
    - Independently perform technical and engineering tasks, maintaining high-quality standards and adherence to project objectives.
  6. Travel Requirements:
    - Undertake short-term travel assignments as necessary, with up to 40% domestic and international travel.
    - Travel to multiple locations to support project development, installation, and commissioning.
  7. Troubleshooting:
    - Diagnose and resolve system/equipment interface issues during installations using applicable drawings and tools.
  8. Documentation:
    - Ensure all necessary documentation is accurate and complete for work performed, and that all systems are updated to reflect the current status against the daily work plan.

Required Qualifications:
- Proven experience as a Field Service Technician, preferably within the utilities, energy, or electrical engineering sectors.
- Strong technical skills in troubleshooting, maintenance, and repair of electrical and mechanical systems.
- Excellent verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.
- Ability to work independently with minimal supervision, demonstrating effective time management and problem-solving skills.
- Valid driver's license and willingness to travel regularly, sometimes on short notice.

Preferred Qualifications:
- High School Diploma or GED required.
- Experience in providing technical training and customer support.
- Familiarity with industry safety standards and compliance requirements.

Additional Information:
- This role necessitates daily commuting to and from client locations, focusing on delivering responsive and reliable service.
- The position offers opportunities for professional development and career growth, with exposure to diverse project environments.
- This position requires working 90% of the time in the field, with short trips (2 to 4 days during the week) and occasional extended travel (up to 3 weeks twice a year).

About Us:
Voltguard Utilities Limited is an innovative engineering and consulting firm providing comprehensive solutions across the utilities sector, specializing in renewable energy, electrical infrastructure, and utility services. We deliver end-to-end solutions for designing, installing, and maintaining electrical systems, along with advanced energy solutions such as solar and wind power. Our approach emphasizes sustainability, cutting-edge technology, and personalized service.

What We Offer:
Our competitive benefits package includes:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan with employer matching funds and separate employer retirement contributions
- Life insurance and disability coverage
- Birth, adoption, and parental leave benefits
- Employee Assistance Plan
- Company vehicle for business use

Voltguard Utilities Limited values dedication, innovation, and customer-centric service. We seek a highly motivated technician who thrives in dynamic field environments.



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