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On-Site Technical Support Specialist
2 months ago
Position Summary:
Voltguard Utilities Limited is in search of a dedicated and skilled Field Service Technician. This role is pivotal in delivering extensive on-site technical assistance, maintenance, and training services across various client sites, both indoors and outdoors. The successful candidate will exhibit the ability to operate autonomously with minimal oversight while ensuring the delivery of exceptional service that meets project goals and client expectations.
Key Responsibilities:
- Site Travel and Service Delivery:
- Conduct travel to customer, vendor, and supplier locations, encompassing both indoor and outdoor environments.
- Provide field service at customer sites within the assigned territory, necessitating regular travel across the United States as required.
- Ensure prompt and effective responses to service requests, managing workloads to adhere to service timelines. - Technical Training:
- Facilitate comprehensive on-site technical training for clients regarding the operation, repair, and upkeep of our products and solutions.
- Instruct clients on best practices, safety protocols, and routine maintenance schedules to enhance equipment availability. - Collaboration with Engineering Teams:
- Collaborate closely with internal engineering teams, technicians, and third-party vendors to diagnose and resolve technical challenges.
- Engage in joint efforts to improve system performance and identify enhancement opportunities. - Preventative Maintenance and Repairs:
- Execute scheduled preventive maintenance services to guarantee consistent equipment functionality and minimize unplanned downtimes.
- Assess and adjust equipment in accordance with manufacturer specifications and client production timelines. - Departmental Representation and Project Oversight:
- Act as a representative of the Technical Department in inter-departmental meetings, providing insights and updates on service operations, client requirements, and ongoing projects.
- Monitor project advancement, ensuring compliance with project timelines, budgets, and customer expectations.
- Independently carry out technical and engineering tasks, upholding high-quality standards and adherence to project objectives. - Travel Requirements:
- Undertake short-term travel assignments as necessary, with up to 40% domestic and international travel.
- Travel to multiple locations to support project development, installation, and commissioning. - Troubleshooting:
- Identify and resolve system/equipment interface issues during installations utilizing applicable diagrams and tools. - Documentation:
- Ensure all required documentation is accurate and complete for work performed, and that all systems are updated to reflect the current status against the daily work plan.
Required Qualifications:
- Demonstrated experience as a Field Service Technician, preferably within the utilities, energy, or electrical engineering sectors.
- Strong technical aptitude in troubleshooting, maintenance, and repair of electrical and mechanical systems.
- Excellent verbal and written communication abilities, capable of conveying technical information to non-technical audiences.
- Ability to work independently with minimal supervision, showcasing effective time management and problem-solving skills.
- Valid driver's license and willingness to travel frequently, sometimes on short notice.
Preferred Qualifications:
- High School Diploma or GED required.
- Experience in delivering technical training and customer support.
- Familiarity with industry safety standards and compliance requirements.
Additional Information:
- This role necessitates daily commuting to and from client locations, emphasizing the importance of providing responsive and reliable service.
- The position offers avenues for professional development and career advancement, with exposure to diverse project environments.
About Us:
Voltguard Utilities Limited is a forward-thinking engineering and consulting firm delivering comprehensive solutions across the utilities sector, with a focus on renewable energy, electrical infrastructure, and utility services. We provide end-to-end solutions for designing, installing, and maintaining electrical systems, along with advanced energy solutions such as solar and wind power. Serving industries from agriculture to high-end manufacturing, our approach emphasizes sustainability, cutting-edge technology, and personalized service. Voltguard's customer-centric strategy includes remote support, on-site assistance, and after-sales service to ensure optimal performance and reliability. With a commitment to excellence, integrity, and sustainability, we are your trusted partner in energy and utility management, dedicated to delivering value and exceeding expectations in a rapidly evolving industry landscape.
What We Offer:
Some of our competitive benefits package includes:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Life insurance and disability coverage
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
- Company vehicle for business use
Voltguard Utilities Limited values dedication, innovation, and customer-centric service. If you are a highly motivated technician who thrives in dynamic field environments, we encourage you to consider this opportunity.
