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On-Site Technical Support Specialist
2 months ago
Position Summary:
Voltguard Utilities Limited is in search of a dedicated and skilled Field Service Technician. This role is pivotal in delivering extensive on-site technical assistance, maintenance, and training services at various client sites, both indoors and outdoors. The successful candidate will demonstrate the ability to operate autonomously while providing exceptional service that meets project goals and client expectations.
Key Responsibilities:
- Site Travel and Service Delivery:
- Travel to various customer, vendor, and supplier locations, encompassing both indoor and outdoor environments.
- Provide field service support at client sites within the assigned territory, with frequent travel across the United States as required.
- Ensure prompt and effective responses to service requests, managing workloads to adhere to service timelines. - Technical Training:
- Conduct thorough on-site technical training for clients regarding the operation, repair, and upkeep of our products and solutions.
- Instruct clients on best practices, safety protocols, and regular maintenance schedules to enhance equipment reliability. - Collaboration with Engineering Teams:
- Collaborate closely with internal engineering teams, technicians, and third-party vendors to troubleshoot and resolve technical challenges.
- Engage in joint efforts to enhance system performance and identify potential improvements. - Preventative Maintenance and Repairs:
- Execute scheduled preventive maintenance tasks to ensure consistent equipment functionality and minimize unplanned downtimes.
- Assess and adjust equipment in accordance with manufacturer specifications and client production timelines. - Departmental Representation and Project Oversight:
- Act as a representative of the Technical Department in inter-departmental meetings, sharing insights and updates on service operations, client requirements, and ongoing projects.
- Monitor project developments, ensuring compliance with project timelines, budgets, and client expectations.
- Independently carry out technical and engineering tasks, upholding high-quality standards and adherence to project objectives. - Travel Requirements:
- Undertake short-term travel assignments as necessary, with up to 40% domestic and international travel.
- Visit multiple locations to support project development, installation, and commissioning. - Troubleshooting:
- Identify and resolve system/equipment interface issues during installations using relevant diagrams and tools. - Documentation:
- Ensure all necessary documentation is accurate and complete for tasks performed, and that all systems are updated to reflect the current status against the daily work plan.
Required Qualifications:
- Proven experience as a Field Service Technician, preferably within the utilities, energy, or electrical engineering sectors.
- Strong technical skills in troubleshooting, maintenance, and repair of electrical and mechanical systems.
- Excellent verbal and written communication skills, capable of conveying technical information to non-technical audiences.
- Ability to work independently with minimal supervision, demonstrating effective time management and problem-solving capabilities.
- Valid driver's license and willingness to travel regularly, sometimes on short notice.
Preferred Qualifications:
- High School Diploma or GED required.
- Experience in providing technical training and customer support.
- Familiarity with industry safety standards and compliance requirements.
Additional Information:
- This role necessitates daily commuting to and from client locations, with a focus on delivering responsive and reliable service.
- The position offers opportunities for professional development and career advancement, with exposure to diverse project environments.
- This position requires working 90% of the time in the field, primarily involving short trips (2 to 4 days during the week). Only twice a year may extended travel for 3 weeks be required.
About Us:
Voltguard Utilities Limited is a forward-thinking engineering and consulting firm providing comprehensive solutions across the utilities sector, specializing in renewable energy, electrical infrastructure, and utility services. We deliver end-to-end solutions for designing, installing, and maintaining electrical systems, along with advanced energy solutions such as solar and wind power. Serving industries from agriculture to high-end manufacturing, our approach emphasizes sustainability, cutting-edge technology, and personalized service. Voltguard's customer-centric approach includes remote support, on-site assistance, and after-sales service to ensure optimal performance and reliability. With a commitment to excellence, integrity, and sustainability, we are your trusted partner in energy and utility management, dedicated to delivering value and exceeding expectations in a rapidly evolving industry landscape.
What We Offer:
Some of our competitive benefits package includes:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Life insurance and disability coverage
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
- Company vehicle for business use
Voltguard Utilities Limited values dedication, innovation, and customer-centric service. If you are a highly motivated technician who thrives in dynamic field environments, we encourage you to apply.
