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Technical Support Specialist II
2 months ago
As a Level II Helpdesk Specialist, you will play a crucial role in providing exceptional technical support to our clients. Your responsibilities will include:
- Positive Attitude: Demonstrate a proactive approach and a can-do attitude while addressing technical issues.
- Communication Skills: Utilize excellent phone etiquette along with strong written and verbal communication skills to enhance relationships and ensure clear technical documentation.
- Problem-Solving: Exhibit the ability to independently resolve issues, showcasing your initiative and critical thinking skills.
Key Responsibilities:
1. Provide timely and effective technical support to clients, ensuring high levels of customer satisfaction.
2. Document and track support requests using the appropriate tools and systems.
3. Collaborate with team members to identify and implement solutions for recurring issues.
4. Stay updated on the latest technology trends and best practices to enhance service delivery.
Qualifications:
- Proven experience in a helpdesk or technical support role.
- Strong analytical and troubleshooting skills.
- Ability to work effectively in a team-oriented environment.
Join The Brixton Group and contribute to our commitment to delivering outstanding support services.
