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Technical Support Specialist

2 months ago


Houston, Texas, United States IRISNDT Inc Full time
Job Overview

Salary:

Level 1 - Deskside Assistance
Delivering technical support to both on-site personnel and remote employees. This role encompasses assistance for a range of users, from field technicians to senior executives.

Hardware Responsibilities:

  • Support for Windows-based devices (Laptops and Desktops)
  • Assistance with iOS devices (iPads and iPhones)
  • Standard printer and scanner troubleshooting
  • Setup and maintenance of computer workstations (including monitors and peripherals)
  • Facilitating IT equipment relocations as necessary
  • Domain account assistance (initial logins, password resets, MFA support)
  • Support for NDT and Advanced NDT Services software and hardware (industry-specific tools)

Software Responsibilities:

  • Installation and support for Windows operating systems
  • Support for Apple iOS
  • Assistance with standard productivity applications: Office Suite, PDF editing, photo editing
  • Support for NDT and Advanced NDT Services software (industry applications)
  • Support for proprietary business applications developed in-house.

Additional Responsibilities:

  • Maintaining office organization and cleanliness.
  • Collaborating with shipping and receiving departments for IT equipment logistics.
  • Traveling to various branches to address outstanding support requests.
  • Providing on-site project assistance at client locations in coordination with operations staff.

About IRISNDT:

IRISNDT is a technology-driven service provider specializing in Non-destructive Testing (NDT), Advanced NDT, Inspection, Asset Integrity Engineering, Software, and Specialized Mechanical Services across various sectors including chemical, petrochemical, refining, renewables, power, and mining in regions such as the USA, Canada, the United Kingdom, and Australia.

At IRISNDT, we foster a vibrant work environment that emphasizes technological advancement and continuous learning, positioning our employees at the forefront of industry innovation. We are committed to a robust safety culture and invest in our workforce, promoting a family-friendly atmosphere and opportunities for internal career growth. With IRISNDT, you can enhance your career where progress and excellence meet.

Our team comprises over 2,000 dedicated professionals globally, and our expansion is fueled by experienced leadership, strong technical capabilities, and a steadfast commitment to surpassing client expectations.

For further details, please visit our official website.