Member Services Representative

4 weeks ago


San Antonio, Texas, United States Legends Hospitality Full time
Member Service Associate

Legends Hospitality is seeking a highly skilled Member Service Associate to join our team at The Rock at La Cantera.

About the Role

The Member Service Associate provides exceptional guest experiences by blending the host experience with the efficiency of the front desk agent.

Responsibilities
  • Greet guests in a warm and friendly manner.
  • Monitor lounge and restaurant activity to determine seating and dining flow.
  • Efficiently check-in and check-out guests.
  • Assist with reservations and additional information, with consideration to guest preferences and special requests.
  • Maintain acute knowledge of club amenities and restaurant services.
  • Answer phone calls and respond to inquiries/requests promptly and professionally.
  • Address and resolve guest issues, additionally offer assistance and recommendations to enhance stay.
  • Ensure that the front desk remains clean and sufficiently stocked.
  • Enforce lounge and restaurant policies and procedures.
Qualifications
  • Must be at least 18 years old.
  • One year experience as a host or front desk representative.
  • Must be available to work extended hours, holiday events, and weekends.
  • Experience working in fast-paced restaurant preferred.
  • Must be able to stand for extended periods of time.
Legends Hospitality is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.



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