Customer Service Representative
3 weeks ago
Member Services Representative Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities:
- Provide a superior level of customer service to members, prospective members, and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, and signing up new members.
- Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club, including completing daily assigned tasks and helping with priority cleaning lists.
Requirements:
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
Note to Applicants: Taymax Group is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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