Member Service Representative

1 month ago


San Antonio, Texas, United States Undefeated Tribe Operating Company LLC Full time
Member Services Representative

Undefeated Tribe is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process membership sales, renewals, and cancellations, ensuring accurate and efficient transactions.
  • Manage the front desk area, maintaining a clean and organized environment that reflects the high standards of Undefeated Tribe.
  • Collaborate with other team members to achieve sales and service goals, promoting a positive and supportive team culture.
  • Stay up-to-date on club services, programs, and promotions, providing members with accurate information and recommendations.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 1 year of customer service experience, preferably in a fitness or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy in handling cash and credit transactions.
Benefits:
  • Competitive hourly rate and commission structure.
  • Opportunities for professional growth and development within the company.
  • Free gym membership and access to club amenities.
  • Discounts on club services and products.


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