Member Services Representative

3 weeks ago


San Antonio, Texas, United States Legends Full time

Job Title: Member Services Associate

Job Summary: We are seeking a highly skilled Member Services Associate to join our team at The Rock at La Cantera. As a Member Services Associate, you will be responsible for providing exceptional guest experiences by blending the host experience with the efficiency of the front desk agent.

Responsibilities:

  • Greet Guests: Greet guests in a warm and friendly manner, ensuring a positive first impression.
  • Monitor Lounge and Restaurant Activity: Monitor lounge and restaurant activity to determine seating and dining flow, ensuring a seamless guest experience.
  • Check-In and Check-Out Guests: Efficiently check-in and check-out guests, handling all necessary paperwork and procedures.
  • Assist with Reservations: Assist with reservations and additional information, taking into account guest preferences and special requests.
  • Maintain Knowledge of Club Amenities: Maintain acute knowledge of club amenities and restaurant services, ensuring guests are aware of all available options.
  • Answer Phone Calls: Answer phone calls and respond to inquiries/requests promptly and professionally.
  • Address Guest Issues: Address and resolve guest issues, offering assistance and recommendations to enhance their stay.
  • Maintain Front Desk: Ensure the front desk remains clean and sufficiently stocked, maintaining a professional and welcoming environment.

Qualifications:

  • Age Requirement: Must be at least 18 years old.
  • Experience: One year experience as a host or front desk representative.
  • Availability: Must be available to work extended hours, holiday events, and weekends.
  • Preferred Experience: Experience working in fast-paced restaurant environments preferred.
  • Physical Demands: Must be able to stand for extended periods of time.

Legends is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.



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