Customer Service Representative
4 days ago
About the Role:
Elmer's Home Services Heating & Air Conditioning is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the friendly voice on the other end of the line, scheduling appointments, confirming service requests, and following up to ensure satisfaction. You will maintain maximum scheduling efficiency without compromising on customer care, taking pride in contributing to our success and maintaining our reputation as the best HVAC and Plumbing team in town.
Key Responsibilities:
- Create an exceptional customer experience
- Work a flexible Monday - Sunday schedule
- Work evenings and weekends
- Strong computer skills with the ability to type at least 35 WPM
- Highly reliable with great time management skills
- Excellent interpersonal, communication, and customer service skills
- Always empathetic toward others with a positive attitude
Preferred Qualifications:
- Call center experience
- HVAC or home service experience
- ServiceTitan software experience
- Bilingual in both English and Spanish
What We Offer:
- Competitive compensation starting at $18/hr, with potential for growth
- Comprehensive benefits package, including medical, dental, vision, a 401(k) plan, and paid time off (PTO)
About Us:
Our company has served the San Antonio area's HVAC needs for over 25 years. We just launched in DFW in 2023 and the Houston area in 2024. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, plumbing, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC & Plumbing team in town.
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