Customer Service Representative
4 weeks ago
About Elmer's Home Services Heating & Air Conditioning
We're a respected home services company seeking a full-time Customer Service Representative to join our vibrant office team. As a Customer Service Representative, you'll be the friendly voice on the other end of the line, scheduling appointments, confirming service requests, and following up to ensure satisfaction. With your strong organizational skills, you'll maintain maximum scheduling efficiency without compromising on customer care. You'll take pride in contributing to our success and maintaining our reputation as the best HVAC and Plumbing team in town.
Key Responsibilities
- Create an exceptional customer experience
- Schedule appointments and confirm service requests
- Follow up to ensure satisfaction
- Maintain maximum scheduling efficiency
Requirements
- Ability to create an exceptional customer experience
- Ability to work a flexible Monday - Sunday schedule
- Ability to work evenings and weekends
- Strong computer skills with the ability to type at least 35 WPM
- Highly reliable with great time management skills
- Excellent interpersonal, communication, and customer service skills
- Always empathetic toward others with a positive attitude
Preferred Qualifications
- Call center experience
- HVAC or home service experience
- ServiceTitan software experience
- Bilingual in both English and Spanish
Why Work with Us
We offer competitive compensation starting at $18/hr, with potential for growth. We also offer a comprehensive benefits package, including medical, dental, vision, a 401(k) plan, and paid time off (PTO). Embrace our inclusive company culture where professional development and success are celebrated. Apply today and unlock your potential with us.
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