Seasonal Member Services Representative
2 months ago
Job Summary
We are seeking a Seasonal Member Services Representative to provide exceptional customer service to Planet Fitness members, prospective members, and guests. This part-time role will be responsible for creating a positive member experience by handling front desk activities, answering phones, and assisting with membership sales and account management.
Key Responsibilities
- Greet members, prospective members, and guests, providing a superior level of customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, and taking prospective members on tours.
- Sign up new members, calculating rates and monthly payment amounts.
- Assist the Club Manager in counting the cash drawer as needed.
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club, completing daily assigned tasks and helping with priority cleaning projects.
Requirements
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
Note to Applicants
Taymax Group is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We strive to foster an inclusive and diverse environment where we all work toward our common goal of enhancing people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
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