Delinquent Loan Resolution Specialist

6 days ago


Johnston, United States Citizens Full time
About the Role

As a Senior Collection Specialist at Citizens, you will play a critical role in resolving delinquent loans and maintaining a positive customer experience. This position requires strong communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Engage with customers to understand their financial situations and work with them to find mutually beneficial solutions.
  • Utilize multiple systems of records, including software and manual dialing, to identify and contact customers.
  • Partner with vendors to achieve overall account resolution.
  • Maintain compliance with all banking requirements and regulations.
  • Work collaboratively with colleagues to resolve complex customer issues.
What We Offer
  • Competitive hourly rate of $22.
  • Exceptional benefits, including medical, dental, and generous Paid Time Off policy.
  • Schedule options that allow for a healthy work-life balance.
  • Access to 401(k) with corporate match and Employee Stock Purchase Program.
  • Opportunities for career growth and professional development.
Requirements
  • Ability to multi-task and work independently in a fast-paced environment.
  • Strong communication and problem-solving skills.
  • Ability to maintain compliance with all banking requirements and regulations.


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