Social Media Specialist
2 months ago
JOB SUMMARY FOR Social Media Specialist:
The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
RESPONSIBILITIES FOR Social Media Specialist:
Social Media Support: Monitor and respond to customer inquiries, issues, and concerns across designated Social Media channels (Facebook, Twitter/X, Instagram, YouTube, TikTok). Provide accurate and timely technical support, product information, and solutions to optimize customer satisfaction and retention. Review and approve outbound content for quality and accuracy. Document all interactions effectively using the company's support systems. Customer Support via Multiple Channels: Handle customer inquiries and issues through Social Media, email, and the company website. Address common customer questions related to product availability, compatibility, and specific product issues (Agriculture, Residential and Commercial Turf, Golf products). Provide support for parts and publications lookups, the John Deere Experience, and Loyalty Rewards programs.
JOB EXPERIENCE FOR Social Media Specialist:
0-1 years of experience in a related position is a plus High school diploma required Bachelor's degree in Agriculture, Business, Communications, Marketing or a similar discipline is a plus.
SKILL REQUIREMENTS FOR Social Media Specialist:
Skills in interpersonal communications, negotiation, and conflict resolution. Effective written communication skills. Experience with customer service / support experience. High comfort level and experience with consumer software applications. Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok) Strong computer and troubleshooting skills.-
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