Club Reception Specialist

1 week ago

Los Angeles, California, United States Living Room LA Full time
Job Overview

Living Room

A unique sanctuary where individuals come together to celebrate music, art, design, and culture. We operate as a private membership club, accessible exclusively to our members and their guests.

The Position

At Living Room, we recognize that the front desk serves as the core of our establishment, marking the beginning of every guest's experience. As a Front Desk Host, you will embody the welcoming spirit and be the initial point of contact for members and visitors, ensuring they feel at ease from the moment they arrive. Your role is vital in fostering a warm, inviting environment and delivering outstanding service.

The Front Desk Host is tasked with welcoming guests, overseeing reservations, and providing essential administrative assistance. You will be instrumental in guaranteeing that our members and guests enjoy a smooth and pleasant experience from arrival to departure.

  • Guest Reception: Greet all members and guests with warmth, ensuring a hospitable atmosphere. Manage check-ins and check-outs with efficiency and professionalism.
  • Reservations Management: Skillfully oversee reservations, maintain the reservation system, and ensure optimal table occupancy while facilitating a seamless service flow.
  • Phone Management: Respond to incoming calls promptly and professionally, offering information about menus, operational hours, club amenities, and handling reservation inquiries.
  • Administrative Support: Assist with various administrative duties, including managing mail, addressing member inquiries, and keeping organized records.
  • Member and Guest Relations: Cultivate and maintain relationships with members and guests, remembering names and preferences to deliver personalized service. Attend to any special requests with care.
  • Service Coordination: Collaborate closely with the service team to ensure tables are prepared and guests are seated without delay. Monitor the dining area to effectively manage seating and guest flow.
  • Positive Atmosphere: Contribute to a professional and friendly environment for both guests and colleagues. Encourage a spirit of teamwork and cooperation.

The Ideal Candidate:

  • Demonstrates a passion for exceptional customer service and creating memorable experiences.
  • Possesses an understanding of high-end hospitality standards and the significance of first impressions.
  • Exhibits strong interpersonal skills to build and sustain relationships with members and guests.
  • Has experience in managing reservations and handling high-volume phone inquiries.
  • Is organized, manages time effectively, and adapts to changing priorities.

Requirements:

  • Minimum of 2+ years' experience in a similar capacity, ideally within a high-end hospitality setting.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities and the capacity to juggle multiple tasks in a fast-paced environment.
  • Exudes a friendly, approachable, and professional demeanor.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as necessary.
  • Proficient in reservation systems and basic computer skills.

Benefits:

Why Choose Us:

  • Comprehensive healthcare coverage, including dental and vision, reflecting our commitment to you.
  • Wellness benefits to support a balanced lifestyle.
  • Competitive 401k matching to secure your financial future.
  • Unlimited PTO for salaried members, recognizing your need for time off.
  • Opportunities for career advancement that empower you.
  • Learning and development initiatives to foster your growth with us.
  • Engaging team member events that build camaraderie.
  • Complimentary meals for team members to inspire your creativity.

Our Team Culture:

At Living Room, we are deeply passionate about our work, believing that hospitality is a noble pursuit rooted in humanity and an ideal worth striving for. We seek individuals who share these values as second nature, and our team culture embodies this philosophy. Our guiding principles—Be Human, Be Curious, Be Empathetic, Be Soulful, and Be Honest—demand that we live these values in all our endeavors.

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