Server Position at Acme Hospitality Defunct

5 days ago

Santa Barbara, California, United States Acme Hospitality Defunct Full time
Job Description

Job Title: Server Position at Acme Hospitality Defunct

Job Summary:

We are seeking a skilled and friendly Server to join our team at Acme Hospitality Defunct. As a Server, you will be responsible for providing exceptional customer service, taking orders, and delivering food and beverages to our guests in a timely and efficient manner.

Responsibilities:

  • Guest Service: Greet guests warmly, escort them to their tables, and present menus. Provide detailed explanations of menu items, including specials, ingredients, and preparation methods. Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
  • Order Taking and Delivery: Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff. Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible. Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
  • Table Management: Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
  • Upselling and Promotions: Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
  • Guest Complaints and Concerns: Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
  • Payment Processing: Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
  • Team Collaboration: Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
  • Cleanliness and Organization: Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.

Requirements:

  • Experience: 2 years previous experience as a Server in a restaurant is typically required.
  • Customer Service Skills: Strong customer service skills, with the ability to provide personalized and attentive service.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills to interact with guests and team members effectively.
  • Appearance and Attitude: Professional and polished appearance, with a focus on attention to detail. Ability to work in a fast-paced, high-pressure environment while maintaining composure.
  • Technical Skills: Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
  • Organization and Multitasking: Exceptional organization and multitasking abilities.
  • Flexibility: Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Knowledge and Certifications: Understanding of fine dining etiquette and service standards. RBS or similar certification for responsible alcohol service is required. Current Food Handler Certification.

Physical Requirements:

  • Standing: Constant
  • Walking: Constant
  • Sitting: Frequent
  • Climbing: Occasional
  • Lifting: 10 lbs. - Constant
  • Carrying: 10 lbs. - Constant
  • Pushing: Constant
  • Pulling: Constant
  • Manual Dexterity: Constant
  • Bi-Manual Dexterity: Constant
  • Fine Motor Skills: Constant
  • Gross Motor: Constant
  • Eye/Hand Coordination: Constant
  • Near Vision: Constant
  • Far Vision: Constant
  • Color Recognition: Constant
  • Hearing: Constant

Environmental Factors:

  • Working Outside: Yes
  • Working Inside: Yes
  • Working Alone: Yes
  • Working Closely with Others: Yes
  • Excessive Cold/Heat: Yes
  • Excessive Humidity/Dampness: Yes
  • Noise/Vibrations: Yes
  • Working Above Ground: Yes
  • Working Below Ground: No
  • Working with Chemicals/Solvents/Detergents/Cleaners: Yes
  • Working on Uneven Surfaces: No
  • Operating Moving Equipment or Vehicles: No
  • Working Around Machinery or Moving Equipment: Yes
  • Climbing on Scaffolds or Ladders: Yes
  • Working Under Hazardous Conditions: No

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