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Wine Tasting Room Manager

2 months ago

Santa Barbara, California, United States Acme Hospitality Defunct Full time
Job Title: Wine Tasting Room Manager

Job Type: Full-time

Description:

Acme Hospitality Defunct is a leading hospitality group in the industry, with a strong commitment to providing an exceptional work environment and experience for our team members. We are seeking a highly skilled and experienced Wine Tasting Room Manager to join our team.

Job Summary:

The Wine Tasting Room Manager will be responsible for overseeing the front of house operations of our wine tasting room, ensuring that our guests receive an exceptional experience. This includes managing the staff, maintaining a positive and respectful work environment, and ensuring that our high standards of service and hospitality are met.

Key Responsibilities:

  • Hospitality and Floor Presence: Set the tone and foster a culture where guest satisfaction and hospitality are our number one priorities.
  • Staffing: Maintain proper staff levels with the team members who are best suited to represent the brand under the direction and oversight of the Manager.
  • Training/Initial & Ongoing: Work closely with Management to deliver our culture to your entire team and ensure consistency of the guest experience.
  • State of the Business: Ensure cleanliness of interior and exteriors, signage is up-to-date, music selection and volume are appropriate, lighting and temperature are monitored.
  • Human Resources: Consistently hold team members accountable to the rules and standards of Acme Hospitality Defunct. Never ignore situations and always take corrective action in a way that builds respect and the strength of the overall team.

Requirements:

  • 2 years previous experience as a Server in a fine dining or upscale restaurant or wine tasting room/winery.
  • At least 1 year as a manager in a fine dining or upscale restaurant or wine tasting room/winery.
  • Extensive knowledge of food and beverage menus, including wine pairing.
  • Strong customer service skills, with the ability to provide personalized and attentive service.
  • Excellent communication and interpersonal skills to interact with guests and team members effectively.
  • Professional and polished appearance, with a focus on attention to detail.
  • Ability to work in a fast-paced, high-pressure environment while maintaining composure.
  • Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
  • Exceptional organization and multitasking abilities.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Understanding of fine dining etiquette and service standards.
  • Ability to work well in a team and collaborate with colleagues.
  • Strong problem-solving and decision-making skills.
  • Knowledge of food safety and sanitation regulations.
  • Ability to stand and walk for extended periods and lift trays or plates when necessary.
  • Excellent memory retention for accurately taking and delivering orders.
  • Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
  • RBS or similar certification for responsible alcohol service is required.
  • Current Food Handler Certification.

Physical Requirements:

  • Standing - Constant
  • Walking - Constant
  • Sitting - Frequent
  • Climbing - OCCASIONAL
  • Crawling - N/A
  • Kneeling - FREQUENT OCCASIONAL
  • Bending - OCCASIONAL FREQUENT
  • Reaching above Shoulder - Constant FREQUENT
  • Lifting:
    • 10 lbs. - Constant
    • 11 - 20 lbs. - Constant
    • 21 - 50 lbs. - FREQUENT
    • 50 - 100 lbs. - OCCASIONAL
  • Carrying:
    • 10 lbs. - Constant
    • 11 - 20 lbs. - Constant FREQUENT
    • 21 - 50 lbs. - OCCASIONAL FREQUENT
    • 51 - 100 lbs. - OCCASIONAL
  • Pushing - Constant
  • Pulling - Constant
  • Manual Dexterity - Constant
  • Bi-Manual Dexterity - Constant
  • Fine Motor Skills - Constant
  • Gross Motor - Constant
  • Eye/Hand Coordination - Constant
  • Near Vision - Constant
  • Far Vision - Constant
  • Color Recognition - Constant
  • Hearing - Constant
  • Other - ENVIRONMENTAL FACTORS

Salary Description:

$22/hr