Customer Service Specialist

2 weeks ago


Baton Rouge, Louisiana, United States Kaizen Lab Inc. Full time
Company Overview:

Kaizen Lab Inc. is a dynamic organization dedicated to providing top-notch services to our clients. We are currently looking for a dedicated and service-oriented individual to fill the role of a Customer Service Specialist.


Position Summary:

As a Customer Service Specialist, you will be instrumental in delivering outstanding support to clients who contact our organization via phone. Your role is vital in ensuring that every interaction reflects our commitment to excellence.


Key Responsibilities:
  • Respond to incoming calls in a timely and professional manner, offering a friendly greeting to clients.
  • Actively listen to client inquiries and concerns, demonstrating empathy and understanding.
  • Assess clients' needs and connect them with the appropriate team members for further assistance.
  • Provide clear and accurate information regarding our services, including details about consultations and scheduling.
  • Conduct client intake by collecting necessary information and documentation.
  • Manage a high volume of calls while maintaining quality service and minimizing wait times.
  • Follow established procedures and scripts to ensure consistent communication with clients.
  • Utilize our internal systems to document interactions and manage follow-up actions.
  • Collaborate with colleagues to address client needs and resolve issues efficiently.
  • Escalate complex matters to supervisors when necessary.
  • Aim to meet performance metrics related to call handling and customer satisfaction.
  • Maintain confidentiality and adhere to data protection regulations.
  • Handle challenging client interactions with professionalism and composure.

Qualifications:
  • High School diploma or equivalent.
  • Proficiency in Microsoft Office Suite, including Word and Excel.
  • Prior experience in customer service or high-volume call environments is advantageous.
  • Familiarity with case management software is preferred.
  • Ability to work collaboratively in a team setting.
  • Exceptional organizational skills and capacity to multitask in a fast-paced atmosphere.
  • Strong verbal and written communication skills, with the ability to convey information clearly.
  • Excellent active listening skills and a compassionate approach to client interactions.
  • Outstanding customer service skills with a professional telephone demeanor.

Benefits:
  • 4 Weeks of Paid Time Off (PTO)
  • Paid Medical Leave
  • 401K participation with company match
  • Medical Benefits (Health, Dental, Vision)
  • Group and Optional Life insurance


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