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Customer Service Specialist

2 months ago

Baton Rouge, Louisiana, United States Conn's Full time

**About the Role**

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Conn's HomePlus. As a Sales Associate, you will play a key role in providing exceptional customer service, guiding customers through their buying journey, and becoming an expert in our diverse product categories and financing services.

**Key Responsibilities**

  • Assist customers through the buying process while delivering outstanding service and addressing customer concerns.
  • Initiate daily phone calls to connect with both existing and potential customers.
  • Exhibit an outgoing, engaging, and passionate demeanor, both in-person and over the phone.
  • Be driven, self-motivated, and highly organized with attention to detail.
  • Be open to feedback and continuously seek improvement.
  • Expertly navigate our product categories and provide informative answers about our products and services.
  • Collaborate seamlessly with the team to ensure every customer enjoys a positive shopping experience.
  • Achieve sales goals and maximize opportunities.
  • Ensure integrity and professionalism by adhering to policies and regulations.
  • Be willing to work a flexible schedule, including nights, weekends, and holidays, with regular attendance.

**Working Conditions**

The Sales Associate will work in a retail store environment, standing for extended periods, packing, and lifting boxes for shipment, handling inventory, and utilizing tech equipment and computers. Efficiently and safely handle and move merchandise, including lifting or moving items weighing up to 40 pounds or more.

**About Us**

At Conn's HomePlus, we're firm believers that everyone deserves a home they love. We're more than just a specialty retailer of home goods; we're on a mission to elevate home life to home love. Our selection includes furniture, appliances, and consumer electronics. Join us in creating living spaces where comfort, style, and innovation come together to make every moment at home truly special.

**What We Offer**

While you're busy enhancing homes for our customers, we're committed to recognizing and rewarding your efforts. Our performance-based philosophy not only acknowledges your results but also opens doors for career advancement and increased earnings. Together, we're making every home a place of love and inspiration.