Customer Service Specialist
7 days ago
About Industrial Electronic Supply
Industrial Electronic Supply, Inc. (IES) is a privately owned regional distributor specializing in industrial automation, controls, drives, power distribution, and instrumentation. With a tight-knit and very loyal team, IES has been delivering industry-leading products and solutions since 1963.
Job Summary
We are seeking a highly skilled Customer Service Specialist to join our team in Baton Rouge, Louisiana. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Assist customers with product information, pricing, and availability
- Accurately and quickly process and track quotes and orders
- Routinely interact and develop relationships with customers
- Research and recommend product solutions
- Facilitate inventory control
- Help with day-to-day branch operations
- Continually develop product knowledge, and attend/participate in manufacturer product training
Requirements
- Strong technical aptitude and basic electrical knowledge through education and/or experience
- Sales experience and familiarity with products and applications preferred
- Exceptional phone etiquette and customer service skills
- Strong work ethic and capacity to thrive in a team environment
- Proven verbal and written communication skills, including the ability to communicate professionally and effectively with all levels of the organization, as well as with customers and external partners
- Effective time management and organization skills
- Working knowledge of Microsoft Word, Excel, and Outlook
Benefits
- Competitive base salary + commission
- Ongoing product training
- 401K + company matching
- Group health insurance + life insurance
- Short and long-term disability insurance
- Paid vacation, sick leave, and holidays
- Paid volunteer day to serve a non-profit of your choice
Equal Opportunity Employer
IES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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