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Customer Service Specialist

2 months ago

Baton Rouge, Louisiana, United States Kaizen Lab Inc. Full time
Company Overview:

Kaizen Lab Inc. is a dynamic organization dedicated to providing top-notch services to our clients. We are currently looking for a dedicated and client-focused individual to fill the role of a Call Center Representative.


Position Summary:

As a Call Center Representative, you will be instrumental in delivering outstanding customer support to individuals who contact our organization through phone communications.


Key Responsibilities:
  • Respond to incoming calls in a timely and professional manner, ensuring a welcoming and courteous interaction with clients.
  • Actively listen to client inquiries and concerns, demonstrating understanding and compassion.
  • Assess clients' needs and connect them with the appropriate professionals within the organization.
  • Provide clear and precise information regarding services offered, including consultations, fees, and appointment scheduling.
  • Conduct client intake by collecting essential details, including contact information and case background.
  • Manage a high volume of calls efficiently, ensuring minimal wait times while maintaining service excellence.
  • Follow established protocols and scripts to guarantee consistent and accurate communication with clients.
  • Utilize internal software to document client interactions and manage follow-up tasks effectively.
  • Collaborate with team members to address client needs and resolve inquiries swiftly.
  • Escalate complex client issues to supervisors when necessary.
  • Aim to meet or exceed performance metrics, including call handling time and customer satisfaction rates.
  • Uphold confidentiality and data protection standards to safeguard client information.
  • Handle difficult client interactions with professionalism and the ability to de-escalate situations.

Qualifications:
  • High School diploma or equivalent.
  • Proficiency in Microsoft Office Suite, particularly Word and Excel.
  • Prior experience in customer service or high-volume call environments is advantageous.
  • Familiarity with Case Management Software is preferred.
  • Ability to work collaboratively in a team setting.
  • Exceptional organizational skills and the capacity to multitask in a fast-paced atmosphere.
  • Excellent verbal and written communication skills, with the ability to convey information clearly.
  • Strong active listening skills, demonstrating empathy and understanding towards clients.
  • Outstanding customer service skills with a friendly and professional demeanor.

Benefits:
  • 4 Weeks of Paid Time Off (PTO)
  • Paid Medical Leave
  • 401K participation with company match
  • Medical Benefits (Health, Dental, Vision)
  • Group and Optional Life insurance